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Technical Support - 1 - IND (PRO)

Varite India Private Limited
Bengaluru, India
3-5 Years
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  • Posted 35 months ago
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Job Description

Description:
Summary:

  • The main function of a Technical Support Analyst is to provide 3rd line or specialist support to computer system users.

  • The Support Analyst is responsible for providing support to server infrastructure, LAN WAN networks and Client by answering questions or resolving problems in person, via telephone or from a remote location.
Job Responsibilities:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity

  • Consult on server/network/application problems and provide suitable solutions

  • Enter commands and observe system functioning to verify correct operations and detect errors

  • Maintain full documentation of communication transactions, problems and remedial actions taken, or other solution activities

  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Skills:

  • Excellent communication and interpersonal skills

  • Strong knowledge of procedures used for installations, modification, maintenance and repair of IT hardware and software
Experience/Education:

  • Bachelor's degree in computer related field or equivalent training required

  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

  • Basic ability to work independently and manage ones time

  • Experience in 3rd line or specialist support

  • Experience in Hyper-v or VMWare support

  • Experience supporting Microsoft 365, Active Directory, Windows 10, Strong network experience.
Shift: shift would be PST hours (9.30 pm IST - 6.30 AM IST). Need to work on weekends.

More Info

Job Type:
Permanent Job
Industry:
IT/Computers - Software
Function:
technology
Employment Type:
Full time

About Company

Varite India Private Limited

VARITE is a global IT company providing software consulting and staffing services to Fortune 1000 Companies in USA, CANADA and INDIA. VARITE is currently a primary and direct vendors to the leading corporations in the areas of Networking, Infrastructure Application Software, Semiconductor, EAI, Portal technologies, ERP, Wireless Service Providers, Lending - Mortgage and Financial Services.

Job ID: 43760841

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Last Updated: 05-06-2026 06:32:26 PM
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