Technical Specialist- Project

We are looking for a skilled and motivated Technical Engineer to support IT project deployments across various locations. The role involves end-to-end setup and troubleshooting of desktops, user management, basic server/storage configuration, and ensuring smooth IT infrastructure execution at client sites.

1. Desktop Deployment & Troubleshooting

• Install and configure desktop hardware and software.

• Perform OS installation, imaging, and upgrades.

• Troubleshoot desktop/laptop hardware, software, and applications (e.g., Microsoft Office Suite).

2. User & Application Management

• Manage users in O365 and Google Workspace (Gsuite).

• Perform user management in Active Directory.

• Troubleshoot user access issues in enterprise applications.

3. Peripheral Device Setup

• Install and configure printers, scanners, and imaging devices.

• Resolve peripheral device issues.

4. Network Troubleshooting

• Handle basic LAN/WAN connectivity issues.

• Escalate network-related issues when necessary.

5. Data Backup & Recovery

• Assist in user data backups and recovery.

• Use backup tools for critical systems and end-user devices.

6. OEM Call Management

• Log and manage support calls with OEMs.

• Handle warranty coordination, parts replacement, and escalation.

7. Project Deployment Support

• Assist in IT project rollouts including infrastructure readiness.

• Document procedures, configurations, and deployment guides.
  

Educational Qualification:

• Graduate (Any stream) or relevant field experience.

Experience:

• Minimum 2 years in IT deployment or technical support.

Technical Skills:

• Good understanding of systems and OS installations.

• Proficiency in desktop hardware and enterprise applications.

• O365 and Gsuite user management.

• Active Directory user and group management.

• Basic networking (LAN/WAN) knowledge.

• Familiarity with ticketing systems and OEM processes.

Soft Skills:

• Strong communication and documentation skills.

• Good problem-solving ability.

• Able to work independently and in a team.

Preferred:

• Relevant IT certifications.

• Experience with IT project lifecycles and deployments.