Area(s) of responsibility
- Provide tier 3 support and management to Webex environment.
- Engineer and implement Webex capabilities for the existing environment and for expansion.
- Operate with a focus on Webex calling, video devices, meetings and organizational settings which may include directory, security and automation.
- Ensure all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines.
- Actively participate in architecture reviews and strategic development activities.
- Proactively manage and keep the collaborations system operational.
- Identify new use cases, glean from various channels including trouble tickets and other end user interactions.
- Create and implement new capabilities to support increased overall productivity.
Technical Qualifications
- 3+ years of equivalent work experience.
- Experience with engineering and administrating the Webex suite of products.
- Possess an intermediate level of IP networking knowledge.
- Strong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this role.
- Experience implementing and administrating with Cisco video devices
- Experience working with Cisco cloud providers for telephony.
- Familiarity with analyzing usage of workspaces, devices, and calling.
- Experience working with the Webex app for laptops and mobile devices.
- Experience with new office / company integrations, able to identify requirements to implement in Webex.
- Familiar with Webex development and API.
General Qualifications
- Experience with other UC platforms such as MSTeams and Zoom.
- Possess strong interpersonal skills to engage with users.
- Candidates have outstanding communication and documentation abilities.
- Candidates are resourceful and able to work independently.
- Strong knowledge and experience with Cisco.
- Hands-on experience in troubleshooting and problem management.
- Candidate is a cooperative team member.
Education Requirements
- Bachelor's degree in a relevant field preferred.
- Technical certifications (Cisco) are preferred.
