This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
Pune, Maharashtra, India; Bengaluru, Karnataka, India.
Minimum qualifications:
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 2 years of experience with two or more of the following: web tech, data/big data, systems admin, machine learning, networking, Kubernetes, Oracle, SAP.
- Experience with debugging codes written in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) and in virtualization and orchestration frameworks.
Preferred qualifications:
- Experience in customer advocacy.
- Experience with Linux/Unix or other operating systems (Kernel to Shell, file systems, client-server protocols).
- Knowledge in Web application development/deployment, HyperText Transfer Protocol (HTTP)/RESTful Application Programming Interface (API) troubleshooting, or database design/troubleshooting.
- Knowledge of networking fundamentals (e.g., Transmission Control Protocol/Internet Protocol (TCP/IP), routing, Virtual Private Networks (VPNs)).
- Excellent communication and technical presentation skills for multiple audiences.
- Excellent problem-solving and investigative skills, with attention to detail.
About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers developers, small and large businesses, educational institutions and government agencies see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
In this role, you will own the customer issues with providing level two support to the other support teams. You will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Develop an understanding of Google Cloud's data analytics (e.g., BigQuery) and underlying architectures by troubleshooting, reproducing, and planning the root cause for customer-reported issues, building tools, and diagnosis.
- Act as consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment issues and improve Google Cloud.
- Work as part of a team of engineers and consultants that ensure customer support globally.
- Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, and drive quality production.
- Work with customers on their production databases.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
