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Technical Solutions Engineer

Awake Security
Pune
2-5 Years
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  • Posted 18 days ago
  • Over 50 applicants
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Job Description

  • Respond to customer product inquiries via telephone or in written, internet-based email.
  • Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
  • Troubleshoot
  • problems with hardware equipment and software applications and recommends corrective action.
  • Document customer communication and recurring technical issues to support product quality programs and product development.
  • Working knowledge of networking industry, products, and protocols
  • Minimum of 2-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following

More Info

Job Type:
Permanent Job
Industry:
Information Technology
Role:
Solution Architect/Enterprise Architect
Function:
IT/Software Development - Client Server
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Awake Security

Awake Security is the only advanced network detection and response company that delivers answers, not alerts. By combining artificial intelligence with human expertise, Awake models and hunts for both insider and external attacker behaviors, while providing autonomous triage and response with full forensics across traditional, IoT and cloud networks. The platform performs deep data parsing including encrypted traffic analysis, making it more than twice as accurate as the competition while generating almost 1500% less noise, as proven by independent testing. Awake is also ranked #1 by EMA for time to value and was recognized as the #1 information security solution being evaluated by global 1000 companies in Enterprise Technology Researchs (ETR) Summer 2019 Emerging Technology Study.

Job ID: 125247833

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Last Updated: 18-03-2026 04:18:09 AM
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