Technical Services Engineer

• 5-8 years of experience in SCCM/MECM and Windows endpoint management, with the ability to diagnose and resolve Level 1 and Level 2 incidents
• Experienced in managing ServiceNow (SNOW) tickets and performing client remediation for SCCM
• Capable of handling operational tasks and basic problem management while collaborating with cross-functional services such as Incident & Change Management
• Provides 2nd line diagnosis of incidents and service requests, implementing solutions related to SCCM/MECM
• The ideal candidate should have strong troubleshooting skills and excellent communication abilities
• They should also be able to promptly escalate incidents to 3rd line support
• Proficient in accessing software updates, drivers, knowledge bases, and FAQs to aid problem resolution and updating the knowledge base with new fixes
• Experience in performing preventative maintenance, including workstation checks and housekeeping
• Responsible for Problem Management related to SCCM testing and deployment, and preparing Problem Management reports on a weekly and monthly basis
• Excellent written and verbal communication skills are required

Role: Network (Support) Engineer

Industry Type: IT Services & Consulting

Department: Engineering - Hardware & Networks

Employment Type: Full Time, Permanent

Role Category: IT Network

Education

UG: Any Graduate

PG: Any Postgraduate