Technical Sales Support

Hiring – Technical Sales & Customer Support Executive

We are hiring for a Technical Sales & Customer Support Executive to handle customer queries, provide technical assistance, and identify relevant sales and upselling opportunities.

Position

Technical Sales & Customer Support Executive

Experience : 6 Months – 3 Years

Work Mode: Work from Office

Location : Airoli, Navi Mumbai

Rotational Shifts ( Cab facility available in limited areas)

Job Responsibilities

• Handle inbound customer calls and provide professional customer support.
• Understand customer requirements and troubleshoot basic technical issues.
• Assist customers with internet, connectivity, website, account, or technology-related queries.
• Identify opportunities for upselling and cross-selling based on customer requirements.
• Recommend suitable products, upgrades, and additional services.
• Explain product features, benefits, pricing, and usage clearly.
• Handle customer objections and convert suitable opportunities into sales.
• Maintain strong customer satisfaction while achieving sales and productivity targets.
• Accurately document customer interactions and sales activities in the system.
• Escalate complex technical issues to the appropriate team when required.
  
  

Preferred Experience

Candidates with experience in:

• Technical Support
• Customer Support
• Technical Sales
• Inside Sales
• Telecom / ISP / Broadband
• Wi-Fi / Router Sales
• International BPO
• Customer service with upselling/cross-selling
  
  

Key Skills

• Excellent English communication skills
• Strong customer-handling skills
• Basic technical troubleshooting ability
• Sales and upselling skills
• Objection handling
• Problem-solving ability
• Good listening and probing skills
• Comfortable working with sales targets and KPIs
• Ability to explain technical products in simple language
  
  

Products/Areas Candidates Should Be Comfortable With

Candidates with knowledge of Wi-Fi routers, broadband/internet connectivity, domains, hosting, websites, email, SSL, or other technology products will be relevant.

Ideal Candidate

A candidate who can understand a customer's problem, troubleshoot it, recommend the right technical solution, and identify a genuine sales opportunity while maintaining a positive customer experience.

Interested candidates can share their updated resume to apply.

Skills: sales,customer requirements,upselling,technical support,customer support,broadband