Technical Sales and Marketing executive

·        To diagnose and resolve technical issues in electroplating baths and associated processes (pre-treatment and post-treatment).

·        To visit customer sites for technical meetings and address complex complaints.

·        To provide timely, thorough, and professional responses to technical problems, ensuring continuous process improvement to meet or exceed customer expectations.

·        To demonstrate various chemicals and electroplating solutions to different industries.

·        To conduct training sessions for customers on the proper use of products and plant operations.

·        To prepare and deliver formal presentations on proposed products and services.

·        To act as the primary point of contact for after-sales service support.

·        To manage customer relations to ensure high levels of satisfaction and support.

·        To follow up on orders and payments to ensure alignment with company objectives.

·        To engage in research and development activities to assist in the development of special products.

·        To oversee the installation of new PROGRESSIVE processes or systems at customer facilities, including planning and managing all aspects of installation.

·        To run chemical trials and address customer production issues effectively.

·        To achieve sales and performance targets for specific geographic areas as set by the Regional Sales Manager.

·        To ensure all PROGRESSIVE customer processes perform to satisfaction in terms of quality and efficiency.

·        To report on achievements, customer feedback, and any competitor information to the Regional Sales Manager.

·        To submit daily reports to the Regional Sales Manager on progress, challenges, and achievements.

·        Multitasking