KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
Key Responsibilities
Operational Leadership
- Define and drive the Technical Publications operations aligned with the organization's objectives, and PLC requirements.
- Establish, maintain, and support documentation process, including:
- PLC documents exit criteria
- Standards for authoring, review, approval, and publishing
- Alignment with KLA Technical Publications Style Guide and information models
- Represent Technical Publications in LKS Governance Councils, NPI forums, and leadership reviews.
- Drive cross‑division alignment to ensure consistent documentation practices and reuse.
People Leadership
- Lead, coach, and develop Technical Publications Leads.
- Own talent strategy: hiring, succession planning, capability development, and role clarity across Tech Pubs teams.
- Establish clear goals, KPIs, and performance expectations aligned with business priorities.
- Build and sustain a culture of quality, accountability, continuous improvement, and customer focus.
Delivery, Quality & PLC Execution
- Ensure on‑time and high‑quality documentation delivery for:
- New Product Introduction (NPI)
- Sustaining engineering
- Services, Customer manuals, and Software upgrade procedures
- Enforce adherence to PLC documentation requirements and phase‑exit criteria.
- Ensure documentation is audit‑ready, accurate, and compliant with safety, regulatory, and corporate quality standards.
Operational Excellence & Metrics
- Define and track Tech Pubs operational metrics, such as:
- On‑time delivery vs PLC milestones
- Quality and rework trends
- Content reuse efficiency
- Provide regular status and risk reporting to senior leadership.
Minimum Qualifications
- Bachelor's/master's degree in engineering /physics/mathematics.
- 10+ years of experience in Technical Publications / Product Documentation in complex engineering environments.
- 2+ years of people leadership experience, including managing large global teams.
- Hands‑on experience with CCMS, DITA, information modeling, and content reuse strategies.
- Excellent stakeholder management and executive communication skills.
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