Technical Project Operations Analyst , Merchant Operations- ShopeePay
Job Description
Job Description:
- Act as the main point of contact for merchant related matters, promptly and efficiently addressing inquiries, concerns, and technical issues.
- Provide assistance in resolving issues for merchants, covering tasks such as onboarding, setting up staff accounts, and ensuring all merchant information is accurate and complies with the regulatory requirements.
- Initiation by identifying essential features and requirements for better merchant experience.
- Optimizing workflow by spotting and improving weak points and streamline workflow to elevate overall operational efficiency.
- Effectively liaise with related stakeholders such as Business development, Marketing, Product Management, Customer service, Compliance to ensure best merchant satisfaction.
- Prepare necessary reporting by collecting, analyzing, and summarizing data trends.
- Collaborate with Risk Management and Compliance to maintain and enhance KYM guideline to mitigate risks.
- Conduct merchant periodic risk assessments to ensure regulatory compliance.
Requirements:
- Bachelor's or Master's degree in Engineering, Business, or any related field
- 1 - 3 years of working experience in related fields
- Fluent in Thai and English
- Proficient in working with numbers and data organization, especially with MS Excel or Google sheet
- Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment
- Strong logical thinking and problem-solving skills with initiatives
- Can-do attitude, eager to learn, detail oriented, good interpersonal skill, and team player
- Able to solve complex problems through data analysis. (SQL and coding skills are a plus e.g. Google App Script, JavaScript, Python etc.)
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