Technical Project Manager

About the Company: Yotta is looking for Job Description for your Technical Account Manager role based in Panvel, Navi Mumbai, covering all the listed activities.

About the Role: We are seeking a proactive and technically skilled Technical Account Manager (TAM) to manage and support enterprise-level IT infrastructure for our clients. The ideal candidate should have a strong understanding of IT systems, excellent communication skills, and the ability to translate complex technical requirements into actionable business insights.

Responsibilities:

• Infrastructure Understanding:
• Gain a holistic understanding of clients IT infrastructure, including servers, networks, storage, virtualization, Backup/Recovery, Security and cloud environments.
• Work closely with internal and client IT teams to document and map current infrastructure setups.

• Architecture Documentation:
• Design and create enterprise-level IT architecture diagrams using Microsoft Visio (or similar tools).
• Maintain up-to-date architecture documentation for each assigned account.

• Infrastructure Health Reviews:
• Analyze and review IT infrastructure health reports from monitoring tools or manual audits.
• Identify performance bottlenecks, risks, and vulnerabilities.
• Prepare summary reports and presentations on overall infrastructure health.

• Recommendations and Upgrades:
• Recommend suitable infrastructure upgrades, performance optimizations, or modernizations based on health assessments.

• Client Relationship Management:
• Act as a single point of contact for clients regarding their technical infrastructure.
• Translate technical findings into business-friendly communication and ensure customer satisfaction.

Qualifications:

• Graduate degree in Computer Science / Information Technology / Electronics / or related discipline.

Required Skills:

• Strong understanding of IT infrastructure components – servers, networking, storage, virtualization, and cloud.
• Proficiency in Microsoft Visio (mandatory) for creating professional architecture diagrams.
• Ability to analyze IT health reports and derive actionable insights.
• Strong problem-solving, communication, and presentation skills.
• Ability to work independently and manage multiple client accounts.

Preferred Skills:

• Experience with cloud platforms (AWS, Azure, GCP).
• Familiarity with monitoring and reporting tools (e.g., SolarWinds, Nagios, PRTG).
• Basic understanding of security compliance and IT governance frameworks.
• ITIL

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