Job Description
A project manager is responsible for overseeing projects and ensuring that they are completed on time, within budget, and to the satisfaction of stakeholders. They are responsible for coordinating project teams, managing resources, and communicating progress to stakeholders.
NOC – Tower Lead / Technical Manager
Experience: 12+ years in network operations, with 3+ years leading a 24x7 NOC team
Responsibilities:
- Lead the offshore NOC team of engineers, including shift planning and rosters.
- Own NOC SLA, quality and productivity metrics and report them to the SDM.
- Run shift turnovers and the daily review with onsite and client teams.
- Act as the management escalation point for incidents and vendor issues.
- Drive runbook maturity and the service improvement backlog.
Required skills:
- Strong routing, switching, WAN and firewall background.
- Hands-on with NNM, ThousandEyes, NetScout, Infoblox and Palo Alto.
- ServiceNow reporting and SLA management.
- People leadership and client communication.
- Required certification: ITIL v4 Foundation. Preferred: CCNP
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