Technical Project Manager

These are the skills that the client are looking for TPM Role:

Key Responsibilities

System Reliability: Ensure applications and infrastructure remain stable, secure, and available.

Incident Management: Lead troubleshooting during outages, coordinate root cause analysis, and implement preventive measures.

Maintenance Planning: Schedule upgrades, patches, and performance tuning without disrupting business operations.

Team Coordination: Guide support engineers, assign tickets, and ensure timely resolution of issues.

Stakeholder Communication: Act as the technical point of contact for business teams during incidents or planned maintenance.

Documentation: Maintain clear records of fixes, configurations, and system changes.

Continuous Improvement: Identify recurring issues and propose long-term solutions to reduce support overhead.

Required Skills

Strong troubleshooting skills across application, database, and infrastructure layers.

Knowledge of monitoring tools (e.g., Splunk, Prometheus, Datadog).

Experience with ITIL processes (incident, problem, change management).

Cloud & DevOps familiarity for automated deployments and rollback strategies.

Communication & leadership skills to manage crises calmly and effectively.

Qualifications

Bachelor's in Computer Science, IT, or related field.

58 years in software support/maintenance, with leadership experience.

Familiarity with 24/7 support environments and on-call rotations.

Challenges in Support & Maintenance

High pressure during outages or SLA breaches.

Balancing short-term fixes vs. long-term solutions.

Keeping systems updated while minimizing downtime.

Managing repetitive tasks while motivating the team.

A Tech Lead in Support and Maintenance is essentially the guardian of system stability. They ensure that business-critical applications run smoothly, lead incident response, and continuously improve reliability. Unlike development-focused Tech Leads, their success is measured by uptime, response times, and user satisfaction.

Strong troubleshooting skills across application, database, and infrastructure layers.

Knowledge of monitoring tools (e.g., Splunk, Prometheus, Datadog).

Experience with ITIL processes (incident, problem, change management).

Cloud & DevOps familiarity for automated deployments and rollback strategies.

Communication & leadership skills to manage crises calmly and effectively.

Typical Qualifications

Bachelor's in Computer Science, IT, or related field.

58 years in software support/maintenance, with leadership experience.

Familiarity with 24/7 support environments and on-call rotations.

Challenges in Support & Maintenance

High pressure during outages or SLA breaches.

Balancing short-term fixes vs. long-term solutions.

Keeping systems updated while minimizing downtime.

Managing repetitive tasks while motivating the team.