Experience in Salesforce delivery or project management.
- Hands-on knowledge of Salesforce Administration and Development.
- Strong understanding of Salesforce configurations, customizations, and integrations.
- Excellent communication and stakeholder management skills.
- Responsible for end-to-end delivery management of Salesforce projects.
- Must have strong techno-functional expertise in Salesforce.
- Should coordinate with cross-functional teams, manage timelines, and ensure quality deliverables
Preferred Qualifications
- BS degree in Computer Science or Engineering or equivalent experience
Roles & Responsibilities
Job Roles and Responsibilities:
The Salesforce Project Manager is responsible for leading end-to-end delivery of Salesforce solutions — ensuring successful implementation, integration, and adoption across business units. The role demands strong expertise in CRM transformation, agile project management, and stakeholder engagement, along with a deep understanding of Salesforce capabilities and ecosystem.
Key Responsibilities
- Project Management & Delivery
- Own the full lifecycle of Salesforce implementation projects — from initiation through deployment and support.
- Define project scope, objectives, timelines, and resource requirements.
- Manage risks, dependencies, and project budgets.
- Oversee sprint planning, backlog prioritization, and release cycles (Agile/Scrum or hybrid).
- Ensure high-quality deliverables aligned with business goals and Salesforce best practices.
- Stakeholder & Client Management
- Act as the main point of contact between business users, IT teams, and Salesforce partners.
- Translate business requirements into technical and functional designs.
- Manage client expectations, communicate status reports, and lead governance meetings.
- Drive user adoption and change management activities.
- Technical & Functional Coordination
- Work closely with Salesforce Architects, Developers, Admins, and QA teams.
- Oversee configuration, customization, and integration with other enterprise systems (ERP, middleware, analytics).
- Validate solution design and perform quality reviews before deployment.
- Governance & Reporting
- Maintain project documentation — RAID logs, project plans, dashboards, and retrospectives.
- Track KPIs such as delivery timelines, defect rates, budget variance, and customer satisfaction.
- Provide executive-level reports and insights for leadership and steering committees.
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Engineering, Business, or equivalent.
- Managing Salesforce CRM projects(Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, etc.).
- Strong understanding of Salesforce architecture, data model, and integration patterns.
- Hands-on experience with Agile/Scrum methodologies.
- Excellent stakeholder communication, problem-solving, and leadership skills.
- Familiarity with tools like Jira, Confluence, MS Project, Salesforce DevOps Center, or Copado.
Preferred Certifications
- Salesforce Administrator (ADM 201)
- Salesforce Platform App Builder
- Salesforce Service or Sales Cloud Consultant
- PMP / PRINCE2 / Certified Scrum Master
