- The Technical Project Manager - is a primary contributor to Applause s overall growth and profitability. The Technical Project Manager is to work remotely or on the client site.
Your specific duties shall include, but not be limited to:
Project Management:/Business Intelligence:
- Supporting strategic customer-facing projects through the creation and maintenance of project plans and schedules.
- Assisting with communication plans, meeting facilitation, reporting, analysis, and insights.
- We re looking for someone who displays analytical prowess and has the ability to communicate effectively at all levels both internally and with the customer.
- Ensures team meets customer testing timelines, and internal SLAs and manages a team to meet or exceed overall KPIs
- Manages Project costs and deliverables to ensure margin goals are met and/or exceeded
- Organize and analyze testing data for trends, course corrections, and customer reports
- Performing Quality Assurance tasks to ensure proper data being reported is clean, correct, and conformed
- Process Optimization: Spots opportunities for process optimization and drives implementation of improvements across the account
- Liaising with project team members and providing suggestions or solutions to unforeseen issues when needed.
- Communicating with clients about the status and progress of their projects.
- Ensure all project strategies are in compliance with company standards, as well as federal laws and regulations when applicable.
- Operates under minimal supervision and manages own time effectively maintains control over all current projects/responsibilities, and follows up on all relevant issues
- Participate and support Account management in the pre-sales discovery phase
- Maintains an active partnership with Solution Delivery Managers (SDMs) to successfully manage customer needs and expectations, adjusting as needed to suit customer goals
- Works with internal Applause teams to clear roadblocks - i.e. platform issues, specialized Community Management (CM) requests, etc.
- Mentors, trains and develops team members for increasing roles and responsibilities
- Contributes to TS initiatives, including, but not limited to process development/improvement, product revision discussions, managing and creating best practices contributions, white papers, etc.
- Actively participates in cross-functional initiatives to help meet business goals
- Works with TS leadership in crafting and executing new testing services initiatives
- Ability to travel to support testing collection needs, domestic and international travel may be required at times.
Essential Skills & Qualifications:
- Excellent project management and analytical skills.
- Strategic thinking capability balanced with tactical and implementation/execution skills.
- Strong understanding of Business intelligence and experience with BI tools such as Qlik
- Excellent client-facing, presentation, and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skill
- Analytical ability required to gather data, perform transformation, perform complex analysis, and solve both business and technical problems.
- Five or more years of experience as a Technical Project Manager, Product Manager, Product Owner, Engagement Manager, or Consultant for digital/mobile applications or any field related to software development and QA.
