Job Responsibilities
Pre-Sales Support
- Support the Sales Team in understanding customer requirements and technical needs.
- Conduct site surveys and technical assessments.
- Prepare technical proposals, solution designs, bill of materials (BOM), and system architecture diagrams.
- Review customer specifications and tender requirements.
- Provide technical clarifications and participate in customer meetings and presentations.
- Liaise with vendors and manufacturers for solution design and product selection.
Project Coordination & Delivery
- Coordinate project activities from planning through implementation and handover.
- Monitor project schedules, milestones, and deliverables.
- Coordinate with customers, subcontractors, vendors, and internal teams.
- Attend project meetings and provide project updates.
- Track project actions, risks, and issues to ensure timely resolution.
- Prepare project documentation, reports, and handover documents.
Deployment & Commissioning
- Perform installation, configuration, testing, and commissioning of systems.
- Support onsite deployment and migration activities.
- Conduct system integration testing and User Acceptance Testing (UAT).
- Troubleshoot technical issues during implementation.
- Conduct customer training and system handover.
Technical Support
- Provide Level 1 and Level 2 technical support.
- Investigate and resolve customer-reported technical issues.
- Manage support tickets and ensure compliance with service response commitments.
- Escalate complex cases to vendors and manufacturers where necessary.
- Perform root cause analysis and recommend corrective actions.
- Support preventive maintenance and system health checks.
Job Requirements
Education
- Diploma or Degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Information Technology, Mechatronics, or a related discipline.
Experience
- 2 to 5 years of experience in technical support, project implementation, systems engineering, or infrastructure solutions.
- Experience in customer-facing technical roles is preferred.
- Fresh graduates with strong technical aptitude and positive attitude are welcome to apply.
Technical Skills
- Basic understanding of networking concepts (TCP/IP, LAN/WAN).
- Familiarity with Windows and Linux operating environments.
- Ability to read technical drawings, schematics, and architecture diagrams.
- Experience in system deployment, configuration, and troubleshooting.
- Knowledge of DCIM, Environmental Monitoring Systems, UPS, PDU, Power Monitoring, IoT, or Data Centre Infrastructure solutions is an advantage.
- Proficient in Microsoft Office applications.
- Familiarity with AutoCAD, Visio, or diagramming tools is an advantage.
Soft Skills
- Strong communication and interpersonal skills.
- Customer-oriented with a professional and service-minded attitude.
- Good presentation and technical documentation skills.
- Strong problem-solving and analytical thinking abilities.
- Ability to manage multiple tasks and priorities effectively.
- Well-organised with good planning and coordination skills.
- Strong sense of ownership, responsibility, and accountability.
- Self-motivated and able to work independently.
- Team player with excellent collaboration skills.
- Willingness to learn and adapt to new technologies.
- Positive attitude and strong work ethic.
- Able to work under pressure and meet project deadlines.
