About Persistent
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026.
About Position
We are seeking a proactive, organized, and experienced individual with excellent customer service and project management skills to join the Professional Services team. Your customer-facing role will include being responsible for providing coordination and administrative support for midsize-to-large engagements. You will be responsible for project initiation, setting customer expectations, facilitating handoffs between internal resources, managing project communications, monitoring project progress, and driving projects to successful completion.
- Role: Technical Project Coordinator
- Location: Pune
- Experience: 2 to 6 Years
- Job Type: Full Time Employment
What You'll Do
- Engage with new and existing enterprise customers in a technical project coordination capacity.
- Coordinate and facilitate planning and working meetings.
- Track and manage project progress, project risks and resource allocation.
- Facilitate hand-offs between assigned technical Proofpoint resources.
- Field customer inquiries and act as a point of contact for project teams.
- Document customer priorities and requirements.
- Assess project complexity and escalate where needed.
- Act as secondary project resource with Senior or Principal TPMs on large, complex engagements.
- Work collaboratively with Professional Services management to ensure successful delivery of customer engagements.
- Identify automation and process improvement opportunities to improve efficiency.
Expertise You'll Bring
- Bachelor's degree or equivalent.
- Experience in a customer-facing role, preferably in Professional Services.
- Experience in working with multiple customers and have an aptitude for managing changing priorities
- Fluent verbal and written English communication skills.
- Exceptional customer service and organization skills.
- Ability to build relationships and enhance cooperative working relationships.
- Adaptable and flexible work style to accommodate working with several different customers at once
- Conflict resolution skills - this job entails working with a variety of people and personalities.
- Aptitude for technical learning.
- Knowledge of project management fundamentals and process design.
- Basic knowledge of internet products and technologies.
- CAPM or PMP or other Project Management certification a plus.
Benefits
- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let's unleash your full potential at Persistent - persistent.com/careers
Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
Customer Support,Technical Support
