KEYTASKS & RESPONSIBILITIES
- Support technical project managers throughout all phases of the project lifecycle, including but not limited to scheduling meetings, drafting and maintaining standard documentation, communicating with internal and external stakeholders, maintaining financial and performance tracking tools, managing user access, and problem solving
- Support client user access audit reporting for all eCS systems
- Support ad hoc reporting requests to support client projects as well as internal initiatives
- Support Smartsheet toolkit updates and reporting requirements as needed
- Support project teams with documentation management
- Support technical project managers with change order creation and other scope management activities
- Proactively monitor project deliverables and/or dependencies and collaborate with the project manager to coordinate risk mitigation strategies with other subject matter experts
- Collaborate with various teams, including Services, Engineering, Product, and QA, to ensure smooth execution of projects
- Support elluminate Services management in creation and maintenance of materials for training, presentations, and oversight
- Support elluminate Services management to identify and implement process improvements and operational efficiencies to ensure ongoing client satisfaction and the highest quality of service delivery.
Education & Experience
- Bachelor s degree preferred
- 5+ years experience in a project management capacity preferred
Professional Skills
- Strong multi-tasking and time management skills, including the ability to effectively prioritize competing priorities and adapt to changing demands
- Excellent customer service skills
- Excellent problem-solving skills
- Excellent personality management skills
- Excellent interpersonal, written, and verbal communication skills
- Ability to learn quickly and demonstrate compliance with operational process standards
- Highly detail oriented and self-motivated
- Ability to work independently and with a distributed team
Technical Skills
- Adept with MS Office Suite (Word, Outlook, Excel, PowerPoint)
- Familiar with Smartsheet, SharePoint, and other project management tools.
