Technical Program Manager

Job description :

• Lead initiation and Discovery for complex, technical project. This includes working with Business Analysts, UX and CX designers to complete Voice of Customer, Business Requirement Documents, Technical Feasibility and SEO Audits.
• Collaborate with architects to complete design. Design would include but is not limited to solution, website, UX design and solution and technical architecture.
• Oversee the technical program management during development phase. The development phase includes management of business analysts, scrum master (i.e.. Project managers), developers and software vendors.
• Oversee training of software developed and champion internal and external customer adoption. Customer adoption would include training, marketing campaigns, and reduction of technical barriers.
• Work with finance and business to complete business cases to provide Return on Investment.
• Help internal partners design, implement, integrate, and optimize solutions that are crucial to ecommerce success and are proven to increase revenue and produce ROI.
• Manage and prioritize multiple projects, with varying degrees of complexity and business priorities.
• Document SOWs, change orders, meeting notes, weekly status and project timeline and financial tracking updates.
• Outline resourcing needs and prioritize against all project needs.
• Conduct Executive Communication with internal and external stakeholders highlighting project status, dependencies, risks, and change control.

Must have experience:

• 5 years of experience defining projects, collecting requirements, writing detailed functional and test specifications, coordinating efforts to scope, scheduling, and deploying new features sets
• 5 years of experience analyzing cost/benefit of feature selection
• 5 years of experience with project planning tools such as JIRA, Confluence, or similar
• 5 years of experience with Waterfall and Agile/Scrum project management methodologies
• 5 years of experience leading initiation and discovery for complex, technical projects related to Voice of Customer, Business Requirement Documents, Technical Feasibility, SEO Audits, or similar
• 5 years of experience collaborating with architects to complete designs related to solution, website, UX design and solution, and technical architecture, or similar
• 5 years of experience overseeing technical program management during development phase, including management of business analysts, scrum master/project managers, developers and software vendors
• 5 years of experience documenting SOWs, change orders, meeting notes, weekly status and project timeline and financial tracking updates
• 5 years of experience conducting executive communication with internal and external stakeholders highlighting project status, dependencies, risks, and change control.