Technical Program Manager

We are a Rakuten Group company, providing global B2B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan's newest mobile network, we are now taking our mobile offering global! To support our ambitions to provide an innovative cloud-native telco platform for our customers, we are looking to recruit and develop top talent from Digital Product Management. Let's build the future of mobile telecommunications together!

We are a Rakuten Group company, providing global B2B/B2C services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan's newest mobile network, we are now taking our mobile offering global! To support our ambitions to provide an innovative cloud-native telco platform for our customers, we are looking to recruit and develop top talent from Digital Product Management. Let's build the future of mobile telecommunications together!

Role : Technical Program manager

You will independently lead cross-organisation programs, influencing the roadmap priorities and technical direction across teams. You will work with stakeholders across the organisation and own the communication of all aspects of the program including surfacing risks and progress towards the goal. You will guide the team towards technical solutions and make trade-off decisions. You will drive program management best practices across the organisation.

The role requires closely working with the multiple functional teams (including but not limited to Business, Architects, Engineering, Operation support etc ) in building and maintaining program delivery timelines, unblocking teams, defining, and streamlining cross-functional dependencies along with increasing efficiency and velocity of project execution. You would likely spend most of the days in Agile, Kanban, or other project planning tools and scheduling meetings with relevant stakeholders to make sure projects keep moving forward to deliver a program execution strategy and timeline, as well as regular reporting of project health to stakeholders throughout a project's life cycle.

Team : RBSS Delivery organization

Skills and Qualification

• Upto 15 years of hands-on technical project/program management experience with at least 10+ years of program managing /working in Scrums
• Must have Telecom Background with exposure on working with Telcom operators / ISP ( B2B, B2C customer solutions ) in software delivery / integration for at least 5+ years in BSS domain.
• Technology stack : Managed complex Data migration projects involving technologies such as Cloud ( AWS, GCP or compatible ), Microservices, Various DB solution (Oracle, MySQL, Couchbase, Elastic DB, Camunda etc ) ,Data streaming technologies ( such as Kafka) and tools associated with the technology stack
• Excellent Knowledge of Project Management Methodology and Software Development Life Cycles including Agile with excellent client-facing and internal communication skills.
• Ability to plan, organize, prioritize, and deliver multiple projects simultaneously.
• In-depth-knowledge and understanding of Telecom BSS business needs with the ability to establish/maintain high level of customer trust and confidence with Solid organizational skills including attention to detail and multitasking skills.
• Good to understanding of the challenges associated with BSS business and understanding of high level modules( CRM, Order Management , Revenue mgmt. and Billing services )
• Excellent verbal, written, and presentation skills to effectively communicate complex technical and business issues (and solutions) to diverse audiences
• Strong analytical, planning, and organizational skills with an ability to manage competing demands
• Always curious about various issues/items. Have passion to learn continuously in a fast- moving environment
• Strong working knowledge of Microsoft Office, Confluence, JIRA, etc.
• Good to have: Project Management Professional (PMP) / Certified Scrum Master certification
• Good to have: knowledge of external solutions integrated with ETL software, Billing, Warehouse/supply chain related migrations projects

Key job responsibilities

• Manage/Streamline the program planning by evaluating the incoming project demand across multiple channels against available capacity
• Regularly define and review KPI s for proactively seek out new and improved mechanisms for visibility ensuring your program stays aligned with organization objectives
• Develop and Maintain Kanban boards /workstream dashboards
• Work with stakeholders during entire life cycle of the program, Execute Project requirements, Prepare detailed project plan, identify risks, manage vendor / vendor resources, measure program metrics and take corrective and preventive actions
• Ability to adopt Agile best practices ( such as estimation techniques) and define and optimize the processes is essential
• Coordinate with the product Management team to Plan Features and Stories into sprints, understand business priorities, align required stakeholders to make sure the team is able to deliver the expected outcome
• Manage Technology Improvements and other enhancements from conceptualization to delivery, have deep understanding of their impact, pros/cons, work through required detail, collaborate with all stakeholders till its successfully deployed in production
• Manage and Deliver Planned RBSS releases by working with customers .Work with Scrum masters, plan Scrum capacity, manage productivity of the teams
• Monitoring progress of the software developed by scrum teams, quality of the deliverables
• Working with engineering & product teams to scope product delivery, define solution strategies and understand development alternatives, as well as support
• Ensure availability to the team to answer questions and deliver direction.
• Work across multiple teams and vendors (cross-cutting across programs, business/engineering teams, and/or technologies) to drive delivery strategy & dependency management ensuring active delivery and pro-active communications
• Forecast and manage infrastructure and Resourcing demand against the operational growth of the platform in collaboration with engineering teams
• Delivering Agile projects that offer outstanding business value to the users.
• Supporting the stakeholders in implementing an effective project governance system.

Rakuten is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team and inclusive workforce. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Rakuten's achievement as well. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs