About Snapmint
Founded by serial entrepreneurs from IIT Bombay, Snapmint is challenging the way banking is done by building the banking experience from the ground up. Our first product provides purchase financing at 0% interest rates to 300 million banked consumers in India who do not have credit cards — using instant credit scoring and advanced underwriting systems. We look at hundreds of variables, far beyond traditional credit models. With real-time credit approval, seamless digital loan servicing, and repayments technology, we are revolutionising the way banking is done for today's smartphone-wielding Indian. https://snapmint.com/
Leadership
Nalin, Anil and Abhineet are IIT Bombay alumni and serial entrepreneurs. Their success stories include — Oyo, Ola, Holachef, Inrea, and Sodel Solutions. Since 2008, the focus has been on solving big data problems, real-time predictive technologies and algorithms — primarily in AdTech, Consumer Marketing, Media, and growing eCommerce brands.
Role Overview
This is a product-aware, technically grounded role that sits within the Partnerships team. The Manager – TPM - Partnerships will own the BAU health of live partner integrations from a product and technology standpoint — resolving issues fast, tracking enhancements from sprint to delivery, and acting as the single-threaded owner for all tech-facing partner interactions. This role will require equal comfort engaging internal engineering teams and external partner stakeholders at the CXO level.
Location: Gurgaon
Working Days: Monday – Friday
Key Responsibilities
- Own end-to-end BAU product and tech issue resolution for all live partner integrations — triage incoming issues, coordinate with internal engineering, and close every issue within defined TAT with no unresolved critical bugs impacting live business.
- Lead debugging efforts on integration failures, API mismatches, and data discrepancies in partnership with engineering; own the RCA process and ensure permanent fixes over workarounds.
- Act as the primary external interface for tech and product matters with banks and other integration counterparts — ensuring clear, structured, and timely communication at all stages.
- Drive product enhancements in partnership with Snapmint's internal engineering teams — from requirement definition through sprint planning to delivery milestones and post-launch validation.
- Own phased progress visibility — ensure all integration workstreams have defined milestones, timelines, and owners, and proactively flag risks before they become blockers.
Required Qualifications
Education:
- Bachelor's degree in Engineering, Computer Science or equivalent
- MBA/PGDM from a tier-1 or 2 institute preferred, with specialisation in product, technology, or operations
Years of Experience:
- 3–6 years of total experience
- At least 3 years in a TPM, product operations, tech partnership, or integration management role — preferably in fintech, payments, lending, banks, or NBFCs
Hands-On Skills
- Strong working knowledge of API-based integrations, tech issue triaging, and product debugging in a business context — able to read and interpret API logs, identify failure points, and communicate clearly with engineering teams.
- Ability to manage multiple live partner relationships simultaneously with high attention to detail, structured follow-through, and zero tolerance for open-ended escalations.
- Comfortable engaging CXO and senior stakeholders at partner banks and TPAPs to drive accountability and resolution.
- Proficient in Excel, JIRA, or equivalent tools for sprint tracking, issue management, and operational reporting.
- Clear and structured written and verbal communication — for partner interactions, internal escalation documentation, and leadership reviews.
- Understanding of Credit Line on UPI, UPI payment flows, digital lending, Embedded finance or co-lending models is a strong advantage.
