Technical Program Manager

Job Title: Tech Delivery - Technical Program Manager (TPM)

About Us

At Nurix AI, we envision a world powered by super-intelligent AI agents that transform how businesses engage with customers. Our cutting-edge AI agents do more than just solve problems, they create opportunities. From suggesting next purchases to boosting revenue while maintaining customer satisfaction, to analyzing vast datasets for actionable insights, our technologies shape your business and product strategies. By resolving queries with precision and delivering highly personalized interactions, we redefine the customer experience and drive measurable impact.

Nurix.ai is at the forefront of AI innovation, developing cutting-edge AI and LLM solutions to enhance productivity and automation. Backed by $27.5M in seed funding, we are building next-gen AI-driven applications that redefine human-machine collaboration. We are looking for a Technical Lead to spearhead our AI engineering efforts and drive product innovation.

We are pioneering the AI revolution as India's first scaled AI services company. We deliver cutting-edge AI and LLM solutions tailored for the dynamic needs of the modern world. Backed by robust funding we are a vibrant, young team set on redefining technological boundaries. Join us in shaping the future.

Join us in building the future, where every interaction is smarter, faster and more impactful.

Role Summary

We're looking for a proactive and driven Technical Program Manager (TPM) to join our dynamic customer delivery team in Bangalore. In this pivotal role, you'll a) participate in solutioning during presales b) own delivery of multiple projects during implementation c) maintain post product support of assigned customers and d) look at avenues to add value/expand Nurix solutions in customer portfolio. If you thrive in a fast-paced environment and are excited to be part of the GenAI transformation, this is your opportunity to shine.

Key Responsibilities

Program Delivery:

define and document detailed project plans and requirements

own technical design, architecture, and implementations for successful project delivery

coordinate deployment, testing and successful rollout of customer solutions

point of contact for customer during the project lifecycle (earn customer trust)

status reporting & tracking

Pre-Sales solutioning: Participate in solutioning during pre-sales. Be an expert in Nurix AI agents (demo, solution discovery)

Post Go Live support: coordinate resolution & RCA of post-go Live issues within agreed SLAs

Expand footprint: be a trusted advisor to customers in AI solutioning. Look for avenues to expand Nurix footprint in customer ecosystem

Collaboration: Partner with the a) product & engineering teams to deliver right solutions and b) sales team to drive successful closure

Reporting & invoicing: track usage of Nurix solution and report out for invoicing customer per agreed frequency

Qualifications

Experience: Minimum of 4 years in implementation/delivery/management of technical projects. Custom AI experience a plus

Education: Bachelor's Degree in computer sciences, software engineering, technology management, or related field

Skills

Strong communication and interpersonal skills

Proven experience with presales solutioning and delivery

Expertise in managing implementation of multiple projects

Ability to learn quickly in ever evolving AI space

Understanding of Tools like Jira etc.

Strong understanding of Devops, Scrum etc.

What We Offer

A vibrant and dynamic work environment fostering professional growth and innovation.

Competitive compensation and performance-based incentives.

A front-row seat in the GenAI revolution, working with a team of passionate, like-minded innovators.