Technical Program Manager

Job Purpose

The Development Program Manager will lead the design, development, and implementation of an integrated cloud framework and Managed service automation platform that spans the full quote-to-cash lifecycle. This role bridges business, engineering, and operations to ensure seamless integration of provisioning, billing, monitoring, and lifecycle management tools across the cloud and Managed Service ecosystem.

Role Description

Key Responsibilities

• Program Leadership & Delivery

o Drive the end-to-end delivery of the Cloud Framework and Tools Integration program,

ensuring alignment with business goals, timelines, and budget.

o Manage the full quote-to-cash automation cycle, integrating sales quoting, provisioning,

orchestration, billing, and reporting systems.

o Define program roadmap, milestones, and success metrics, and ensure timely execution

by coordinating multiple workstreams.

o Establish governance, sprint planning, and tracking mechanisms for development, testing,

and deployment phases.

• Framework & Toolchain Integration

o Collaborate with engineering, architecture, and product teams to define a unified cloud

management framework.

o Lead integration of core tools across domains — CRM, ERP, Billing, Cloud

Orchestration, Monitoring, and Customer Portals.

o Oversee API integration, automation workflows, and data synchronization between

systems to deliver a frictionless operational flow.

o Ensure platform scalability, security, and compliance with internal and regulatory requirements.

• Continuous Improvement

o Establish KPIs for operational efficiency, time-to-provision, and automation effectiveness.

o Drive continuous improvement initiatives to optimize processes and reduce manual intervention.

o Introduce DevOps, FinOps, and AI Ops practices into the automation and operations layer where feasible.

Experience & Educational Requirements

Qualifications and Experience

EDUCATIONAL QUALIFICATIONS: (degree, training, or certification required)

BE/B-Tech or equivalent with Computer Science or Electronics & Communication

RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)

• About 6-10 Years of relevant experience

• Proven experience in program management within cloud infrastructure, automation, or enterprise IT transformation.

• Strong understanding of quote-to-cash workflows, including CRM, ERP, billing, provisioning, and

monitoring integration.

• Experience with cloud orchestration tools (e.g., OpenStack, VMware vRealize, Kubernetes, Terraform, Ansible) and ITSM platforms (e.g., ServiceNow).

• Proficiency in API management, workflow automation, and DevOps toolchains.

• Familiarity with cloud cost management, billing automation, and FinOps principles.

• Excellent project management skills – agile methodologies, backlog prioritization, sprint management, and milestone tracking.

• Strong stakeholder management, communication, and vendor coordination abilities.

• Understanding of Managed service operations, capacity management, and compliance frameworks.

• Ability to translate business objectives into executable technical programs with measurable outcomes.