Our client is a leading MultiTech social media company. They are seeking an experienced Technical Program Manager (Gaming Operations) to join their team.
Key Responsibilities:
- Own end-to-end review operations for Instant Games, including quality, app, policy review processes, and triage flows for game developer-reported issues and feedback.
- Define, track, and optimize SLAs, quality benchmarks, and throughput metrics across all review pipelines to ensure efficiency and compliance.
- Identify bottlenecks, drive process improvements and automation-including AI training-to reduce cycle times and operational overhead.
- Collaborate cross-functionally with Policy, Trust & Safety, Quality Engineering, and Product teams to align review standards and implement scalable solutions.
- Lead incident response, root-cause analysis, and remediation for review pipeline disruptions, while building reporting to monitor review health, trends, and performance for leadership.
Job Requirements:
- Bachelor's degree or equivalent with over 10 years of experience in operations coordination, QA management, program management, and developer support management within platform or app ecosystems.
- Proven ability to manage queues, track SLAs, and coordinate across multiple teams simultaneously to ensure timely and efficient workflows.
- Familiarity in using AI tools to create / streamline operational processes would be an added advantage.
- Strong written communication skills for developer-facing notes, rejection feedback, status updates, and documentation.
- Proficient in working with internal dashboards, tracking systems, and collaboration tools to support operational processes.
- Demonstrates excellent organizational skills with attention to detail and the ability to manage competing priorities in fast-paced environments.
If you are keen on this exciting opportunity, kindly Apply Now.
.Referrals are greatly appreciated.
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