Technical Program Manager

Experience and Skillset:

• Initiates, plans, controls, and implements medium to large cross-divisional, multi-year projects utilizing Client's project management practices
• Ensures overall deliverables are completed, including project charter, plan, schedule, requirements, design, development, testing, implementation, policies and procedures, standards, contracts, risks, and issues resolutions
• Plans projects in detail, develops and manages project budgets, organizes project teams and works with resource managers to coordinate and align resource needs
• Identifies, evaluates, and proactively manages cross-project interdependencies
• Manages progress of efforts and communicates status to sponsors, stakeholders on a regular basis and to senior leadership as needed
• Participates in strategic roadmap planning and may facilitate and provide materials for portfolio review meetings
• Excellent communication skills, able to flex style and work with all levels within the organization from individual contributors to Executives
• Proactively identify opportunities and contribute to continuous business process improvement efforts to help streamline and standardize workflow, communication, and resource efficiencies utilizing relative process improvement techniques and methodologies.
• Ensures smooth implementation of new technologies and vendor integrations by using their expertise on their assigned domains and interfaces
• May conduct technical walkthroughs with software engineers to ensure technical feasibility and standards across departments.
• Collaborates with operations support and other teams to ensure robust production operations

Qualifications:

• Bachelor's degree in computer science/information technology, or in a related technical field or equivalent technology experience.
• Minimum 10 years of progressively responsible, post-baccalaureate work experience designing, developing, and implementing computer software projects utilizing open-source services framework
• Minimum 10+ years Project Management experience
• 5+ years experience in Retail Systems, development, and delivery (highly valued)
• Experience creating and executing implementation strategies for complex systems
• Strong relationship management skills and understanding of organizational change management
• Understanding of various delivery frameworks and practices (Waterfall, Agile, DevOps, Lean, etc.) and appropriate application of them
• Ability to apply highly complex principles, theories and concepts of the technical discipline and provide solutions to a wide range of complex tasks, projects, and problem
• Ability to determine estimates of effort and impacts for a variety of solutions and influence technical discussions and decisions
• Experience in working with distributed Unix or Linux-based systems, Python J2EE Application Servers, clustered DB systems and source control systems
• Strong organizational skills with the ability to track and prioritize numerous tasks and to coordinate activities with a high sense of urgency
• Excellent presentation, verbal, written, interpersonal and listening skills
• Strong interpersonal and leadership skills including collaboration, facilitation, and negotiation
• Strong collaboration skills to achieve business goals collectively across broad teams
• Challenges the status quo, champions change and influences others to change

Must-haves:

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results
• Communicates with honesty and kindness and creates the space for others to do the same
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure
• Fosters connection by putting people first and building trusting relationships
• Integrates fun and joy as a way of being and working, aka does not take themselves too seriously