Technical Program Management IC3

Overview

The Copilot and Agent Ecosystem team is on a mission to integrate intelligent agents into business applications, simplify workflows, and increase productivity. We are looking for a Technical Program Manager to join our team!

Role Summary

Identifies opportunities and gaps within products or functional areas and builds strong cross-team connections to design scalable architecture and integrated solutions. Collaborates across divisions to define goals, success criteria, and performance metrics for key initiatives, and works closely with strategic customers, internal and external partners to implement processes that enable cross-functional programs. Partners with technical and business teams to shape the roadmap, manages project schedules using automation and AI tools, and drives performance tracking and reporting to support continuous improvement. Additionally, contributes to execution excellence by mentoring peers, sharing best practices, and ensuring project delivery meets quality and impact expectations.

Capabilities And Skills

• Driving Effective Stakeholder Relationships: Promoting collaboration across diverse teams and stakeholders, a Technical Program Manager excels at building strong relationships, resolving conflicts, and leading cross-functional groups toward common objectives. They effectively influence others, negotiate to reach mutually beneficial agreements, and manage stakeholder expectations by identifying, prioritizing, and engaging key participants. Additionally, they adapt technical communications to suit varying audiences, ensuring clarity and alignment for program success.
• Driving Success and Innovation: Technical Program Managers employ agile, creative, and strategic approaches to develop forward-thinking initiatives that leverage AI for competitive advantage, growth, and increased efficiency. They demonstrate agility by processing information rapidly, apply creativity and ingenuity to design and execution, and use strategic thinking to assess organizational strengths and weaknesses, identify opportunities for business growth and cost reduction, and formulate innovative strategies that deliver distinct competitive advantages.
• Leveraging Expertise to Support Customer Needs: Drawing on a deep understanding of customer needs, technical expertise, and Microsoft's product portfolio, the Technical Program Manager proactively identifies, anticipates, and fulfills customer or internal client requirements. Additionally, they possess the ability to create comprehensive technical specifications, including clear goals, user scenarios, telemetry, and prioritized requirements essential for developing effective products or services.
• Managing Technical Programs and Projects: Technical Program Managers are responsible for planning and directing complex projects to achieve key strategic milestones, ensuring effective management of dependencies and alignment with overarching program goals. They leverage AI to guide projects through all phases of the product lifecycle, applying expertise in dependency management, program and project management, and product lifecycle processes. Their role includes developing forward-thinking strategies, engaging teams with clear vision, and ensuring quality assurance through systematic checks and adherence to standards. By integrating knowledge of program administration, resource optimization, and quality measurements, they deliver impactful solutions while maintaining project integrity and continuous improvement.
• Systematic Data-Driven Solutioning: Employing a data-driven and analytical approach, combined with automation, enables effective decision-making and the creation of adaptable strategies, even amid uncertainty. This involves using facts and logic to resolve challenges, systematically gathering and analyzing information from diverse sources, drawing conclusions, generating solutions, and evaluating their impact using quality metrics. Sound judgment is exercised by comparing and contrasting data, people, and situations to reach valid conclusions. Decisions are made in fast-paced environments with careful consideration of alternatives, resources, costs, and trade-offs. Additionally, risk analysis is performed to assess risks and develop appropriate strategies, such as transferring, avoiding, reducing, or accepting risk.
  
  

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Analysis of Customer and Business Needs: Proactively identifies opportunities and gaps across products or functional areas by engaging with customers and stakeholders, gathering feedback, and analyzing industry trends and requirements. Uses data and advanced toolsincluding AI and automationto uncover complex patterns, generate and test hypotheses, and inform solution development. Builds strong division-level connections to align experiences across products and collaborates with teams to refine problem statements, design experiments, and determine priorities based on research and industry insights. Ensures proposed solutions align with Microsoft's goals and strategy, drives system and process improvements to accelerate insight generation, and contributes to the creation of solution roadmaps that address dependencies and evolving market needs.
• Product/Service/Solution Definition: Translates organizational needs into actionable program goals and priorities across multiple product and functional areas using data-driven insights. Manages risk end-to-end by applying data, telemetry, and advanced toolsincluding AI and automationto drive both proactive and reactive mitigation strategies. Defines success criteria and performance metrics such as OKRs and KPIs, establishes required telemetry, and enables clear visibility into return on investment. Collaborates closely with Engineering, Marketing, Design, Security, and other cross-functional partners to design integrated technical architectures, evaluate solution options, and work with internal and external stakeholders to deliver optimal technical solutions.
• Product/Service/Solution Development: Partners with technical and business stakeholders to deliver on product roadmaps, ensuring clarity on value propositions and addressing technical inquiries. Justifies capacity needs, supports resource planning decisions, and contributes to the integration of AI features that meet quality, security, and ethical standards while aligning capabilities with evolving goals and tradeoffs. Ensures work remains compliant with privacy, security, accessibility, and other legal and business requirements. Tracks, coordinates, and communicates project schedules using automation and AI tools, manages dependencies, enforces process adherence, and adjusts plans as needed. Develops and executes implementation plans that align with objectives and key metrics, collaborates with stakeholders to monitor progress, and helps teams validate outcomes and performance targets. Additionally, drives cross-functional collaboration to deliver integrated programs and solutions by aligning perspectives across teams, resolving tradeoffs, and supporting continuous improvement in program management practices.
• Product/Service/Solution Performance: Owns the customer support experience by creating comprehensive documentation, monitoring product and service usage, and leveraging automation and AI to conduct root-cause analysis for live-site incidents. Continuously improves support processes by collaborating across forums, communities, and partner teams to drive broad live-site enhancements. Serves as a technical advisor in customer engagements, educating stakeholders on product capabilities, gathering feedback, and deeply understanding user experiences. Partners with Engineering, Design, and other functions to collect and analyze key performance metrics, report progress, and generate actionable insights using tools such as AI and customer listening systems. Forms hypotheses, conducts experiments, and iterates based on findings to drive performance improvements, while ensuring insights and recommendations are shared with relevant partners and stakeholders.
• Analysis of Customer and Business Needs: Identifies opportunities and gaps by engaging with customers and stakeholders, using data and toolsincluding AIto analyze trends and inform solution development. Ensures proposed solutions align with Microsoft's strategy, drives system and process improvements, and contributes to roadmaps that account for dependencies and evolving market needs.
  
  

Qualifications

Required Qualifications:

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience.
• 1+ years of experience managing cross-functional and/or cross-team projects.
• 2+ years of software industry experience, with demonstrated collaboration and communication skills (verbal, written, presentation - to peers and executives).
• 2+ years of proficiency as a program or product manager.
• 1+ years(s) of understanding and history developing distributed and/or cloud-based systems.
  

Preferred Qualifications

• Bachelor's Degree AND 5+ years experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience.
• 5+ years of software industry experience, with demonstrated collaboration and communication skills (verbal, written, presentation - to peers and executives).
• 5+ years of proficiency as a program or product manager.
  

Additional Details

#BICJobs

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.