Location: Survey Nos, 4/1B, 4/1C, 4/1D & 4/1E, Municipal No.1-15 Ward No.85, 8th Floor
Old Madras Road, Binnamangala, Manvartha Kaval Village, Mahadevapura Hobli, Bangalore
Position Overview
We are seeking a highly organized and detail-oriented Program Manager / Technical Writer to lead cross-functional initiatives while creating clear, concise, and accurate documentation. This hybrid role combines program management expertise with technical writing skills to ensure successful project delivery and high-quality content that supports internal teams and external stakeholders.
Key Responsibilities
Program Management
- Plan, execute, and oversee multiple projects, ensuring alignment with organizational goals, timelines, and budgets.
- Develop and maintain project plans, schedules, and status reports.
- Coordinate cross-functional teams, manage dependencies, and mitigate risks.
- Facilitate meetings, track action items, and ensure timely completion of deliverables.
- Monitor KPIs and provide regular updates to leadership and stakeholders.
Technical Writing
- Create and maintain technical documentation, including user guides, process workflows, standard operating procedures (SOPs), and training materials.
- Translate complex technical concepts into clear, user-friendly content for diverse audiences.
- Collaborate with subject matter experts (SMEs) to gather information and validate accuracy.
- Ensure documentation complies with organizational standards, regulatory requirements, and best practices.
- Manage version control and maintain documentation repositories.
Qualifications
- Education: Bachelor's degree in Business, Technical Communication, Information Technology, or related field.
- Experience:
- 5+ years in program/project management with proven success in delivering complex initiatives.
- 3+ years of technical writing experience in a technology or compliance-driven environment.
- Skills:
- Strong project management skills (PMP or similar certification preferred).
- Excellent written and verbal communication skills.
- Proficiency in documentation tools (e.g., Confluence, SharePoint, MS Office, Adobe Acrobat).
- Familiarity with Agile methodologies and risk management practices.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience in Governance, Risk & Compliance (GRC) or related domains.
- Knowledge of regulatory frameworks (e.g., SOX, ISO, NIST).
- Technical background in IT systems or cybersecurity.
Core Competencies
- Strategic thinking and problem-solving.
- Attention to detail and commitment to quality.
- Strong interpersonal and stakeholder management skills.
- Adaptability and continuous learning mindset.
