Technical Product Manager (TPM)2
Key Responsibilities
Platform Solutioning & Support
- Perform L1 and L2 solutioning on the ServiceNow platform.
- Collaborate with architects and designers to refine requirements and validate feasibility.
Requirements & Story Management
- Break down PRDs into detailed user stories, with particular attention to UI/UX requirements and end-to-end experience flows.
- Define and document interaction requirements, edge cases, and acceptance criteria for user-facing features.
- Manage backlog, maintain story hygiene, and ensure stories are test-ready.
- Track delivery status and follow up with engineers to ensure on-time execution.
UX Prototyping & Experience Design Support
- Create low-to-mid fidelity prototypes for minor enhancements and new features using AI-assisted tools (e.g., Claude) or Figma.
- Translate business and user requirements into wireframes and interactive mockups to accelerate design reviews and stakeholder alignment.
- Partner with designers and engineers to iterate on prototypes based on feedback before development handoff.
Execution & Delivery Support
- Drive UAT testing, validate outcomes, and close development tasks.
- Provide structured reporting on progress, risks, and blockers.
Hypercare & Incident Management
- Support post-go-live stabilization during the hypercare period.
- Triage incidents, track resolution, and report on hypercare performance.
Collaboration with Core TPMs
- Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment.
- Ensure smooth handoffs and visibility across all levels of product management.
Required Skills & Experience
- Hands-on knowledge of the ServiceNow platform with ability to solution requirements.
- Experience translating business requirements and PRDs into detailed user stories, including UI/UX and experience-layer requirements.
- Proficiency in UX prototyping tools — Figma and/or AI-assisted design tools such as Claude — for creating wireframes and experience mockups.
- Strong backlog management, story hygiene, and execution-tracking skills.
- Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira).
- Strong communication and reporting skills, with ability to simplify complex topics.
- Exposure to hypercare, incident triage, and post-go-live support.
Preferred Qualifications
- 4–7 years of TPM or equivalent experience in SaaS or enterprise platforms.
- Experience with Customer Success, CSP, or related ServiceNow modules.
- Demonstrated ability to rapidly prototype minor enhancements using AI tools, reducing dependency on dedicated design resources.
- Ability to operate in fast-paced, cross-functional environments with global teams
