We are looking for a Technically Sound Product Manager who can own the product end-to-end from roadmap to release while effectively managing engineering teams and customer support operations. This role sits at the intersection of product strategy, technology, and customer experience.
You will translate customer needs into clear product requirements, prioritize features, unblock development teams, and ensure customer-reported issues are triaged and resolved efficiently.
Key Responsibilities
Product Ownership & Strategy- Own and drive the product roadmap aligned with business goals and customer needs
- Define PRDs, user stories, workflows, and acceptance criteria
- Prioritize backlog based on impact, urgency, and technical feasibility
- Work closely with founders, sales, and partnerships teams on feature planning
Technical & Engineering Collaboration- Act as the bridge between business and engineering teams
- Work hands-on with developers to clarify requirements, APIs, integrations, and edge cases
- Participate in architecture discussions (microservices, APIs, cloud, AI workflows)
- Ensure sprint planning, reviews, and releases happen on time and with quality
Customer Support & Issue Management- Manage and coordinate customer support tickets with engineering teams
- Own incident triage, root-cause analysis, and resolution tracking
- Convert recurring support issues into product improvements
- Ensure SLA adherence and high customer satisfaction
Execution & Delivery- Track progress using Agile/Scrum methodologies
- Validate features through UAT, demos, and customer feedback loops
- Ensure documentation, release notes, and internal enablement are in place
- Continuously improve product usability and reliability
Required Skills & Experience
Product & Process- 4+ years as a Product Manager / Technical Product Manager / Product Owner
- Strong experience in Agile / Scrum environments
- Ability to write clear PRDs, user stories, and workflows
Technical- Good understanding of web and mobile architectures
- REST APIs, microservices
- Databases (PostgreSQL / MySQL / MongoDB)
- Cloud platforms (AWS preferred)
- Exposure to AI/ML, GenAI is a strong plus
Customer & Communication- Experience working closely with customer support teams
- Strong problem-solving and stakeholder communication skills
- Ability to explain technical concepts to non-technical users
Nice to Have
- Experience in HealthTech, SaaS, or B2B platforms
- Exposure to compliance, data privacy, or healthcare workflows
- Experience working with distributed or offshore teams
- Prior startup or fast-scaling product experience
