Technical Product Management Intern

About Us

At Dodo Payments, we're revolutionizing the way MicroSaaS founders, Indie Hackers, and Solopreneurs manage payments globally. We're looking for a Technical Product Management Intern to join our dynamic team and play a critical role in enhancing our product and the merchant experience.

Key Responsibilities

Automating the Merchant Journey

• Optimize and automate workflows across the merchant lifecycle.
• Implement a comprehensive CRM system to manage communications seamlessly throughout the merchant journey.
  
  

Merchant Support & Technical Integration

• Assist merchants with onboarding, technical integrations, and setup-related queries via platforms like Discord and Intercom.
• Troubleshoot and resolve technical issues to ensure a frictionless experience.
  
  

Self-Serve Systems

• Develop and implement a self-service platform to enable merchants to independently manage processes from onboarding to payouts.
  
  

Product Documentation

• Regularly update and refine product documentation to reflect new features and improvements.
• Ensure documentation is clear, thorough, and accessible for stakeholders.
  
  

Analytics & Funnel Optimization

• Analyze product usage and funnel metrics to identify pain points and recommend enhancements.
• Drive improvements to optimize the merchant experience and boost conversion rates.
  
  

Requirements

• Technical Background: A solid foundation in software development to support technical integrations effectively.
• Communication Skills: Strong written and verbal communication skills to engage with merchants and resolve queries efficiently.
• SaaS Experience: Experience in a SaaS startup is a plus but not mandatory.
  
  

Perks

• Dynamic Startup Culture: Join a vibrant, fast-paced team working alongside experienced founders.
• Growth Opportunities: Gain hands-on experience and grow with the company. Exceptional performance may lead to full-time opportunities.
  
  

If you're passionate about technology, enjoy solving problems, and are eager to make an impact at an innovative startup, we'd love to hear from you!

Note: This is a paid internship.Skills: coding experience,product management,crm systems,analytics,communication,documentation,technical support,workflow optimization,saas,management,software development