Location: Chennai / Bangalore
Experience: 8–12 Years
Reporting To: Head – Digital Workplace / Sales Director
Role Summary
We are looking for a Technical Presales Consultant – Digital Workplace Services to drive solutioning and technical engagement for enterprise customers. The role bridges Sales, Solution Architecture, and Delivery, supporting RFP responses, client presentations, and end-to-end workplace transformation solution design.
The ideal candidate should have strong expertise in Service Desk, EUC, ITSM, Modern Workplace, Automation & AI-driven support, along with experience in enterprise managed services solutioning.
Key Responsibilities
- Engage with customers to understand Digital Workplace requirements.
- Design scalable and cost-effective solutions across:
o Global Service Desk (L1/L2/L3)
o End User Computing (EUC)
o ITSM tools (ServiceNow, BMC, Freshservice, etc.)
o Microsoft 365 & Collaboration platforms
o Automation & AI chatbots
- Lead technical workshops and discovery sessions.
- Own technical responses for RFPs/RFIs/RFQs.
- Develop solution architecture, SOW, transition plans, and effort estimation.
- Support pricing models and commercial alignment.
- Deliver client presentations, demos, and solution walkthroughs.
- Provide seamless handover to delivery teams post deal closure.
Required Skills
- Strong knowledge of ITIL-based Service Management.
- Experience in managed services solutioning for 5,000+ user environments.
- Expertise in SLA/KPI modeling and FTE estimation.
- Exposure to global 24x7 delivery models.
- Strong presentation and stakeholder management skills.
- Commercial understanding of fixed-price, T&M, and outcome-based models.
Qualifications
- Bachelor's Degree in Engineering / IT / Computer Science.
- ITIL certification preferred.
- Cloud certifications (Microsoft/AWS/Google) desirable.
- Why Join Us
- Work on enterprise-scale Digital Workplace transformation programs.
- High visibility role influencing large deal closures.
- Opportunity to grow into Solution Architect / Practice Leader roles.
