Job Title: Technical Operations Manager
Location: Gurgaon
Experience: 10-15 Years
About Us
Comviva is a global leader in digital platform and solutions. It is a 100% subsidiary of Tech Mahindra and is part of the $21 Billion Mahindra Group, one of the most respected brands in India. Recognized by leading research firms like Gartner, Forrester, IDC, and Juniper Research, Comviva has earned numerous industry awards for innovation and workplace excellence.
- Global Digital Solutions Leader: Serving 130+ customers in 90+ countries, impacting 2 billion lives on the planet.
- Tech-Driven Innovation: A Tech Mahindra company with strong R&D focus, proud owners of 70+ patents.
- People-First Culture: Fosters innovation, inclusion and growth to drive an impactful career.
Why Join us
- Be a part of one of the most trusted and aspirational global brands - Mahindra Group
- Career at Comviva gets agility of a startup with the financial muscle of a large enterprise
Thrive in a flexible, empowering culture with a high-performing team, shaping a global tech
Job Summary
Responsible for managing end-to-end
managed services operations, ensuring SLA compliance, driving service improvement, and leading technical support teams across infrastructure, cloud, network, and application environments.
Key Responsibilities
- Manage 24x7 managed services operations and service delivery.
- Ensure adherence to SLAs, OLAs, and KPIs.
- Performance KPI's
- Lead incident, problem, change, and escalation management.
- Drive root cause analysis (RCA) and preventive actions.
- Provide technical leadership to L2/L3 support teams.
- Manage shift rosters, performance management, and training plans.
- Coordinate with vendors and third-party service providers.
- Conduct customer service reviews and operational reporting.
- Implement ITIL/ITSM processes and continuous improvement initiatives.
Technical Skills
- Cloud platforms: AWS, Azure, GCP
- Virtualization: VMware, Hyper-V
- Operating Systems: Linux (RHEL, CentOS), Windows Server
- Networking: TCP/IP, DNS, Firewalls, Load Balancers
- Monitoring tools: Nagios, Zabbix, Prometheus, Grafana
- Ticketing tools: ServiceNow, BMC Remedy, Jira Service Management
Certifications (Preferred)
- ITIL v3/v4
- PMP / PRINCE2 (Preferred)
- Cloud certifications (AWS/Azure/GCP)
- VMware VCP
