Technical - Network Service Manager

Job Title: Network Service Manager / Senior Technical Service Owner Enterprise Networking & Security

Location: Bangalore, India

Work Model: Hybrid 2 days onsite

Must Have

• Proven practitioner experience with ITIL, PRINCE2, and/or PMP.
• Extensive hands-on or architectural experience managing enterprise networking and security environments.
• Strong expertise in Cisco Routing/Switching, SD-WAN, Palo Alto, Zscaler, Cisco ISE, and DDI.
• Experience managing vendors/MSPs, including contract delivery, SLA validation, and service optimization.
• Strong service ownership and technical governance experience, with a proactive approach to incident and service management.
• Excellent stakeholder management and communication skills, with the ability to work effectively with technical teams, executive leadership, and external partners.
  
  

Nice to Have

• Experience transitioning from reactive incident management to proactive service ownership and technical governance.
• Experience supporting commercial growth through service optimization and effective vendor management.