Role Overview
We are looking for an experienced Technical Manager with a strong background in enterprise platforms such as Salesforce, Appian, BMC Remedy, or similar SaaS/PaaS technologies, who is keen to transition into the ServiceNow ecosystem. This is a customer-facing leadership role requiring a blend of hands-on development expertise, people management, and stakeholder management.
The selected candidate will be provided with structured ServiceNow training and certifications to ensure a smooth and successful transition.
Key Responsibilities
Technical & Delivery
- Lead end-to-end design, development, and implementation of enterprise platform solutions
- Review architecture, integrations, workflows, and custom development
- Translate business requirements into scalable technical solutions
- Ensure best practices, code quality, performance, and security standards
- Guide the team on technical decisions and solution approaches
People Management
- Manage and mentor a team of developers / engineers
- Conduct code reviews, technical guidance, and performance feedback
- Support team growth through coaching and skill development
- Drive delivery commitments and ensure team productivity
Customer & Stakeholder Management
- Act as the primary technical point of contact for customers
- Participate in client discussions, requirement workshops, and solution demos
- Manage stakeholder expectations and provide regular status updates
- Handle escalations and ensure high customer satisfaction
ServiceNow Transition
- Undergo ServiceNow platform training and certifications
- Apply prior SaaS / PaaS implementation experience to ServiceNow projects
- Lead ServiceNow module implementations post-transition
- Drive adoption of ServiceNow best practices and platform capabilities
Required Skills & Experience
- 8+ years of overall IT experience
- Strong experience with Salesforce / Appian / BMC Remedy / similar enterprise platforms
- Solid hands-on experience in application development and integrations
- Proven experience in technical leadership and people management
- Strong understanding of SaaS / PaaS architectures
- Excellent communication and customer-facing skills
- Experience working in client-driven / delivery environments
Good to Have
- Prior exposure to ITSM / ITOM / Workflow automation tools
- Experience handling global clients
- Any prior knowledge or exposure to ServiceNow
What We Offer
- Opportunity to transition into the ServiceNow ecosystem
- Comprehensive ServiceNow training and certifications
- Leadership role with high visibility and customer interaction
- Collaborative work culture and career growth opportunities
