- Lead a team of Storage and backup administrators, providing guidance and mentorship.
- Set goals, monitor progress, and ensure the team meets the bigger team objectives.
- Collaborates with individuals inside own team and with other global IT teams to complete project work.
- Engages with all levels of management and key stakeholders to develop, implement, and manage support and operational objectives.
- Identify and incorporate future service management needs into a well-considered multi-year roadmap across the support areas.
- Identifies, constructs, and implements plans to remove friction in the day-to-day operation.
- Lead the culture of continuous improvement by identifying projects, initiatives & getting the business or leadership engagement and deliver them.
- Contribute to Operation Reviews of IT services covering Customer Satisfaction, SLA performance, and Operational metrics.
- Producing regular and accurate service management reports and dashboards for the leadership team.
- Manage internal customer relationships with leaders across the technology organization.
- Thinks creatively and practically to develop, execute, and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc
- Supports achievement of performance goals, budget goals, team goals, etc.
- Building the organizational capacity necessary to execute the strategy.
- Skilled in generating custom reports/dashboards and Knowledgebase documentation.
Minimum Qualifications:
- Bachelor's degree in a technical field (e.g., Computer Engineering, Computer Science, Information Systems).
- OR
- Bachelors degree in a non-technical field (e.g., Business, Humanities, Marketing) and 1+ year of IT-relevant experience.
- OR
- High School Diploma or equivalent and 3+ years of IT-relevant experience.
- 2+ years of any combination of academic or work experience with programming (e.g., Java, Python, etc.).
- 1+ year of any combination of academic or work experience with Data Structures, algorithms, and data stores.
Prospective candidate should be technically sound in the following.
- Working independently with minimum supervision.
- Have prior knowledge working in 24/7/365 IT infrastructure operation.
- Providing supervision to direct reports.
- Broad knowledge and understanding of different IT applications and infrastructure.
- Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
- Strong understanding of ITIL or similar service management process standards
- Devops, s/w development and scripting
- NetApp cluster modes, Dell Isilon and Pure Storage
- Cohesity Data Protect and Dell EMC Networker
- Tape libraries from vendors like Oracle and Spectra logic or similar
- Snapmirrors/Snapvaults and Disaster Recovery (including Disaster Recovery of Backup catalogs)
- Knowledge on OS (Linux and/or Solaris)
Prospective candidates having following is an added advantage.
- Having excellent interpersonal and leadership skills will be critical for success: success depends on building rapport and credibility with multiple stakeholders across the organization.
- Track record with delivering high availability in complex, global environments.
- Have a wide degree of creativity and latitude to adjust to rapidly changing plans and circumstances.
- Experience working in a hybrid on-prem and public cloud environment.
- knowledge on Splunk queries and Splunk Dashboards
- Certifications from major vendors like NetApp, Dell and Cohesity.
- Any other skills that support storage and backup, not covered above.
Minimum qualification:
- Sound knowledge in end-to-end backup storage activities
- Providing supervision to direct reports.
- Manage systems to provide insight into utilization, and configuration Ability to manage/handle Sev 1 tickets on priority and flexible with working hours.
- Analytical/problem solving ability. Time management and organizational skills Ability and desire to learn new skills quickly
- Excellent communication skills, both verbal and written
Preferred Qualification:
- 10+ years of relevant Storage & Backup technologies.
- Willingness to learn new technologies and processes, and quickly apply them
- Ability to work seamlessly with both vendors and internal stakeholders
- Collaborate with cross-functional team to achieve common objectives
- Identify and drive efficiency improvement initiatives
- Ability to escalate critical issues to internal and/or 3rd-parties, as appropriate, and communicate status and resolution to the team.
- Ability to work in a team environment as well as independently while making sound decisions
- Comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Good knowledge of industry tools.
