Company Description
About the Company:
Stäubli is a global industrial and mechatronic solution provider with four dedicated Divisions: Electrical Connectors, Fluid Connectors, Robotics, and Textile, serving customers who aim to increase their productivity in many industrial sectors. Stäubli currently operates in 28 countries, with agents in 50 countries on four continents. Its global workforce of 6,000 shares a commitment to partnering with customers in nearly every industry to provide comprehensive solutions with long-term support. Originally founded in 1892 as a small workshop in Horgen/Zurich, Switzerland, today Stäubli is an international Group headquartered in Pfäffikon, Switzerland.
Stäubli Tec Systems India, headquartered in Bangalore since 2012, specializes in high‑precision automation and engineering technologies. As part of the global Stäubli Group, we foster a culture of innovation, excellence, and continuous learning. Our environment empowers professionals to take on meaningful challenges and play a key role in advancing automation in India.
For more info visit: https://www.staubli.com/en-in/
Job Description
DESIGNATION/ TITLE
Technical Manager – Application Engineering and Service Operations- Robotics
REPORTING TO
This role reports directly (solid line) to the Country Director – [India] and functionally to the Director of Global Application Engineering and Service Operations (dotted line). The position location is within India HQ.
LOCATION
Bangalore
OBJECTIVE/MISSION
The Technical Manager will be a key leader involved in building, managing, and supporting a team of Field Service Engineers and Application Engineers. The role emphasizes operational excellence by delivering top-tier preventive and curative maintenance, customer satisfaction, and operational reliability for robotic systems. This position involves strategic leadership alongside hands-on technical contributions. The manax`ger is responsible for fostering a skilled, motivated, and customer-first team culture while meeting growth and quality objectives.
Position Overview
In a context of:
- expected significant growth within short timeline
- a technical team to build and grow
- serving our customers at a high expected level of satisfaction
- building on a successful experience of AE/Services in another Stäubli Robotics geography
We are seeking a motivated
Technical Manager to lead and support a small, growing team in
Field Service Engineering and
Application Engineering for robotic systems, with a primary focus on delivering excellent preventive and curative maintenance services. This role involves directly managing operational aspects while applying existing training programs to enhance the team's skills and knowledge. You'll be expected to support the team on technical tasks and foster a customer-centric culture, ensuring robotic systems are consistently reliable and performing optimally.
In the initial phase of team build‑up, this role combines strategic leadership with hands‑on technical contribution. The Technical Manager will personally execute on-site interventions to ensure customer satisfaction and responsiveness, establish operational standards, and support effective knowledge transfer to the growing local team
Key Responsibilities
Roles and Responsibilities:
The job encompasses but is not limited to the following Roles and Responsibilities:
Strategic and Operational Leadership
- Build and manage a growing team of Field Service Engineers, focusing on delivering competence in preventive and curative maintenance for robotics systems.
- Apply existing training programs to enable engineers to consistently adopt best practices and technical standards.
- Provide mentorship and guidance to ensure team members continuously develop their expertise and operate with a customer-first mindset.
- Monitor and track team performance to identify areas for improvement and align with long-term organizational goals.
- Ensure adherence to legal rules and Divisional Sales, Marketing and Service guideline
Field Service Engineering & Service Operations
- Direct the team in delivering effective curative maintenance, prioritizing rapid responses to robotic system failures and minimizing downtime.
- Step in as an escalation point to address complex technical issues, troubleshooting on-site or remotely when required.
- Work closely with customers to manage expectations and provide root cause analysis reports alongside solutions.
- Lead the implementation of structured preventive maintenance processes to ensure operational continuity for robotic systems.
- Oversee regular inspection schedules, diagnostics, and performance evaluations to identify potential failure risks before they occur.
- Ensure adherence to maintenance protocols and best practices across all customer installations.
Application Engineering & Pre-Sales Operations
- Drive application engineering teams to deliver high-quality technical solutions and support pre-sales activities to acquire new business.
- Lead, train, and develop pre-sales application engineering teams, fostering a culture of engagement, continuous improvement and customer-centricity to guarantee timely and effective first-class service delivery.
- Collaborate with sales teams to qualify customer requirements and provide suitable technical proposals.
- Drive the execution of pre-sales operations, including feasibility studies, product demonstrations, and technical presentations with time, cost and efficiency in mind.
- Ensure effective priority setting, resource allocation and skills development within the application engineering function to generate high motivation.
- Manage regional projects that require collaboration between different engineering teams.
- Maintain close customer proximity, representing the company at commercial events and supporting strategic account engagements.
- Establish performance metrics and regularly review application simulations to drive solution improvement and innovation.
Years Of Experience/Age
Graduate degree in engineering, management, or a related technical discipline.
MOBILITY
This role requires regional travel of approximately 30% of the time, supporting both customer engagements and internal team development. Adherence to company legal and communication guidelines is mandatory.
Qualifications
5+ years of experience in service, application engineering, or technical sales leadership roles, preferably within international environments.
Additional Information
SKILLS:
- Proven ability to develop and implement successful technical and service strategies.
- Willingness to visit client locations to oversee field service activities and demonstrate hands-on expertise.
- Strong leadership, team development, and cross-functional collaboration skills.
- Strong analytical, negotiation, and customer-focused communication abilities.
- Demonstrated hands-on problem-solving skills.
- Fluent in English; strong inter-cultural skills, and additional languages advantageous.
KEY PERFORMANCE INDICATOR:
- Achievement of regional sales and service revenue targets.
- Customer satisfaction scores and feedback metrics.
- Operational efficiency and cost optimization in service delivery (Occupation rate / Gross Profit).
- Successful implementation of application engineering and service process improvements.
- Growth in installed base transparency and service product penetration.
- Employee engagement and team development outcomes.
