Job Description
Job Title: Technical Manager
Location: Hybrid
Job Type: Full-time
ServiceChannel Managers are the drivers of technology and team excellence, turning ideas into impactful solutions. They are responsible for leading the design and implementation of our solutions, ensuring the application of proven software architecture and engineering best practices. Prospective candidates must have extensive experience in developing software as a service (SaaS) using .Net and React, and experience guiding teams in these technologies. They must understand information systems, secure development lifecycles, and be able to define and enforce engineering standards across projects.
Collaborating with global teams, you will provide technical direction, mentor engineers, and leverage opportunities to work on international projects, enhancing your skills and expertise. Join us to be part of a diverse and inclusive work environment, where innovation, leadership, and collaboration drive success.
Key Responsibilities
Own commitments and delivery outcomes for the team, ensuring predictable and highquality execution.
Translate product and business goals into clear technical deliverables and execution plans.
Mentor and coach team members, supporting their professional growth and fostering a collaborative and productive work environment.
Monitor delivery metrics (velocity, quality, reliability) and take corrective action when needed.
Act as the primary technical and delivery point of contact for product, business, and leadership stakeholders.
Partner closely with Product Management to shape roadmaps, scope initiatives, and manage expectations.
Lead collaboration across multidisciplinary teams, including software engineers, product owners, project managers, DevOps, and QA professionals; facilitate technical discussions and alignment.
Continuously improve engineering processes to increase efficiency, predictability, and quality.
Drive adoption of best practices around incident management, postmortems, and rootcause analysis.
Ensure compliance with security, privacy, and regulatory requirements throughout the development lifecycle.
Conduct regular 1on1 meetings with team members to provide feedback, align on goals, address challenges, and support career development.
Own performance management, including goal setting, midcycle checkins, and annual reviews.
Plan team capacity and resourcing to meet roadmap commitments while avoiding burnout.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related technical discipline.
Minimum of 8 years of hands-on experience in full stack development using .Net and React.js.
Strong analytical and problem-solving skills, with a keen attention to detail.
Excellent communication, collaboration, and interpersonal skills, with the ability to work effectively in cross-functional teams.
Required Technical Skills
Proven experience in developing robust APIs using Microsoft .NET C#, ASP.NET MVC, and .NET Core.
Strong expertise in Entity Framework and LINQ for efficient data access and manipulation.
Proficiency in front-end development, preferably using React.js, with a solid understanding of modern JavaScript frameworks.
Hands-on experience with SQL Server, including performance tuning and query optimization.
Solid understanding of the Software Development Life Cycle (SDLC) and familiarity with tools such as JIRA, GitHub, and CI/CD pipelines.
Strong grasp of modern software design principles, coding best practices, and scalable architecture patterns.
Proficient in unit testing and a sound understanding of test automation frameworks and principles.
Preferred Skills & Experience
Practical experience with cloud platforms such as Microsoft Azure and/or Amazon Web Services (AWS), including deployment and monitoring.
Experience with MongoDB.
Familiarity with the Elastic Stack (Elasticsearch, Kibana, Logstash) for logging and analytics.
Experience working with Azure services such as Functions, Service Bus, Storage Accounts, and App Services.
Exposure to microservices architecture, including design, development, and deployment.
Experience with continuous integration tools such as TeamCity or Jenkins.
Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potentialyour ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About ServiceChannel
ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe's, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services. In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world's most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!
Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potentialyour ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About ServiceChannel
ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe's, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world's most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [Confidential Information].
ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe's, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world's most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [HIDDEN TEXT].
