Technical Manager

Role Overview :

Provides service leadership, governance and stakeholder oversight for the IGA & NHI service for Western Digital. The role works within the approved MSSP operating model and follows Western Digital's security, change, incident and service management requirements.

Key Responsibilities :

• Design, implement and operate the IGA platform; operate and maintain IGA and Access Management technology, including major/minor software release updates
• Design and implement IGA processes – joiner/mover/leaver, role and authorization, catalog lifecycle, recertification, business role discovery, self-service access request and approval
• Design and operate application onboarding processes (automatic de-provisioning and manual ticket-based); operationalize new managed applications from the IAM portfolio on capital projects at zero cost; implement referential identity records (one identity per person)
• Manage compliance initiatives – multiple user access review cycles, organization-hierarchy-change reviews, audit support with internal and external auditors; support audit assurance and plan mitigation of deficiencies
• Provide monitoring and recovery coverage across identity platforms including Active Directory and Entra ID, with technology-specific recovery support for directory services; enforce privileged access controls
• Manage and support enterprise IAM platforms; work with WDT IAM resources to support/maintain the cross-IAM landscape; develop policies and standards for IGA services
• Define governance for security system operational administration; provide guidance on problem management and oversight of services
• Drive continuous improvement of IGA process and technology; monitor user acceptance; design, implement and operate KPI and metric-based reporting
• Coordinate with the WDT counterpart on Priority 1 change requests and coordinate agencies during Priority 1 issues
• Provide knowledge transfer artifacts, documentation and operational training support
• Own NHI posture and lifecycle management and lifecycle orchestration for machine identities, service accounts, API keys and PKI certificates.

Service Delivery Expectations :

• Report performance against Service Levels; inform WD immediately of any vulnerability, weakness or security breach
• Identify, develop and implement Supplier process improvements for security, integrity and compliance

Required Skills and Experience :

• Saviynt (IGA) operations
• ServiceNow ticket handling
• Identity lifecycle – joiner/mover/leaver, access request, recertification
• SIEM integration of IGA event data
• Astrix (NHI) operations
• Machine identities, service accounts, API keys and PKI certificates
• Appropriately skilled personnel with applicable certifications as required by WD; WD may review and approve Key Personnel