Technical Leader India- IT

We, Naman Staffing, are hiring for one of our clients which is into Specialty Chemical Manufacturing

Please find below Job details.

Job Description:

One of the leading name MNC into specialty chemical

Job Requirements

1. Bachelor's degree in Information Technology, Computer Science, or related field.
2. Minimum 5 years of IT management or team leadership experience in a multi-system or global environment.
3. Demonstrated experience supporting or managing enterprise platforms such as SAP, Salesforce, Intelex, and SAGE.
4. Solid understanding of IT infrastructure, networking, and end-user support processes.
5. Job location- Mumbai

Key Responsibilities

Leadership and People Management

Lead, mentor, and develop the local IT team to deliver excellence in service and support.

Set clear priorities and ensure alignment with workload plans defined by global functional leads.

Foster a collaborative, accountable, and high-performing team culture.

Provide coaching, performance feedback, and professional growth opportunities to build technical and leadership capability.

Operational Excellence and Service Delivery

Oversee day-to-day IT operations including infrastructure, end-user support, and local systems maintenance.

Ensure service delivery meets agreed SLAs, quality standards, and IT governance expectations. Implement and reinforce best practices in IT service management (ITSM), leveraging frameworks such as ITIL.

Drive continuous improvement initiatives focused on reliability, responsiveness, and user satisfaction.

Strategic Execution and Oversight

Manage the effective execution of assigned tasks and projects from global system owners (SAP, Salesforce, Intelex, SAGE).

Monitor progress and remove operational bottlenecks to ensure timely delivery and issue resolution.

Track performance metrics, analyse support outcomes, and prepare periodic 1 Modified: March 2023 reports for leadership review.

Anticipate future business or system requirements and proactively plan for resource allocation, skill readiness, and capacity management.

Communication and Stakeholder Engagement

Act as the primary point of contact for global and regional IT leads, ensuring seamless coordination and transparency.

Represent Mumbai's IT needs, opportunities, and risk considerations to regional or corporate IT leadership.

Partner with business stakeholders to understand operational priorities and ensure IT solutions support business continuity and growth.

Facilitate cross-functional communication to enhance alignment and knowledge sharing between global application teams and local operations

Compliance:

Follows the organizations Code of Business Conduct.

Integrity, Ethics & Compliance are non-negotiable.

Complies with company Health, Safety and Environmental policies, procedures, and arrangements

Reports all Health, Safety and Environmental accidents, incidents and near misses promptly

Acts in a safe and responsible manner at all times

Problem Solving and Innovation:

Active participation in continuous improvement activities

Proactively seeks resources needed for logical issue resolution

Takes responsibility and ownership for own learning and development in the spirit of continuous improvement of both self and the business

Assists in the training, mentoring and assessment of other team members

Exercises autonomy and judgement subject to overall direction or guidance

Participates in global steering committees

To apply, please send your resume to [Confidential Information]. I look forward to hearing from you soon!