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accedo.tv

Technical Lead, Support Engineering

accedo.tv
Noida, India
5-7 Years
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Job Description

About The Role

We are looking for a Technical Lead to join our Global Operations & Engineering Team in Noida. You will work on scalable backend systems, client apps, and operational reliability, solving challenging problems and ensuring smooth experiences for millions of users.

Responsibilities:

  • Provide technical leadership to developers on support-related tasks/issues
  • Manage local and remote developer teams within the region
  • Responsible for bug fixes in the production applications and verify resolution
  • Feature development, SDK updates, code enhancement, refactoring, and review
  • Write unit and integration tests
  • Customer discussions, requirements analysis and testing support
  • Deploy builds to test and different environments
  • Participate in status meetings with team members, and if required, with clients or other stakeholders
  • Maintain effective communication and a healthy relationship with internal project leads, team members, manager and clients
  • Provides estimates for the tasks
  • Work with Accedo cross-functional teams to manage third-line fixes
  • End-to-end ticket/issue management, from generation through to closure whenever necessary
  • Review fixes from juniors or global engineers
  • Coaching and management of junior level, and arranging frequent training and sharing learnings with the group
  • Provide proactive suggestions and improvements for clients, process and services
  • Develop and update documentation, confluence and SOP for development-related tasks and activities
  • Creative and provide proactive suggestions for development tools, processes, documentation, upsells and improvements
  • Ongoing documentation of the work being done and knowledge transfer.

What you'll need to succeed:

    • Degree in Computer Science, Software Engineering, IT or related discipline
    • At least 5 years of professional experience developing applications on multiple platforms
    • Expert knowledge of platform-specific language, frameworks and tools
    • Has worked as a major contributor on medium-sized projects with minimal supervision
    • Excellent knowledge of software development fundamentals (data structures, algorithms)
    • Expert with at least one SCM system and related concepts, e.g. Git, Subversion, Bitbucket
    • Strong experience integrating open source or 3rd party API's and Libraries
    • Good understanding of development methodologies (Agile/Scrum, Waterfall), testing practices, and tools and knowing when to apply each method to achieve the desired outcomes
    • Exposure to Agile, Continuous Integration, and Test Driven Development is a plus
    • Strong experience and knowledge of Design and Architectural patterns, and knows when to apply them
    • Ability to work independently, with little supervision from the reporting manager
    • Must have excellent problem-solving skills and love technical challenges
    • Interested and eager to dive into new technology areas and immerse in topics relevant to the business
    • Experience in Video and media-based development projects (DRM, OVPs, Advertising, Analytics)
    • Ability to mentor developers, technical support engineers and other team members
    • Strong customer service and team-minded
    • We also expect you to have system/solution architect experience for non-trivial projects. You should know the most common pitfalls and know how to properly design an application (both front-end and server components). Furthermore, you are expected to have good instincts around project planning and estimation, and be a passionate problem solver that can get the job done
    • Excellent English communication skills (reading, writing and speaking)
At Accedo, we are committed to fostering an environment of inclusiveness where employees are both valued and heard. Inclusion also means having diverse representation in gender, race, sex, thought, and other personal characteristics to contribute towards the betterment of our commerce and people. We strongly encourage applications from diverse communities to contribute towards our commitment of inclusivity.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Engineering
Employment Type:
Full time

About Company

accedo.tv

Job ID: 147497229

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 15-05-2026 11:17:15 PM
Homejobs in NoidaTechnical Lead, Support Engineering

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