Job Description
We are seeking a highly skilled Salesforce Support Team Member with a strong blend of Administration and Development capabilities. The role will support and enhance Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud, ensuring platform stability, high-quality support, and continuous improvement. This individual will work closely with business users, support teams, and technical stakeholders to troubleshoot issues, develop enhancements, and optimize Salesforce solutions.
Key Responsibilities
Salesforce Support & Operations
Provide L2/L3 support for Salesforce users across Sales, Service, Experience, and Data Cloud.
Troubleshoot and resolve functional and technical issues, including configuration, automation, integrations, and custom code.
Perform root cause analysis and ensure timely resolution of incidents and service requests.
Monitor Salesforce health, platform limits, system performance, and data quality.
Salesforce Administration
Configure And Manage
Users, roles, profiles, permission sets, and security model
Objects, fields, validation rules, page layouts, record types
Flows, workflow rules, approval processes, and assignment rules
Manage standard Salesforce features including Leads, Opportunities, Accounts, Cases, Knowledge,Reports/Dashboards, Experience cloud portals etc.
Support Salesforce releases, sandbox management, and deployment coordination.
Salesforce Development
Design And Develop Custom Solutions Using
Apex (classes, triggers, test classes)
Lightning Web Components (LWC) and Aura (as required)
Build and maintain integrations using REST/SOAP APIs, platform events, and middleware tools.
Ensure adherence to Salesforce best practices, code quality, and security standards.
Support CI/CD and version control processes where applicable.
Salesforce Administration
