SailPoint ISC/IDN Implementation
Job Description
- Work closely with clients to understand IAM requirements and translate them into operational support strategies.
- Provide advisory input on IAM best practices and compliance alignment.
- Handle L2 and L3 level incidents and service requests for SailPoint IDN/ISC and MS Identity Services.
- Provide 24x7 support for P1 and P2 issues, including weekend coverage.
- Troubleshoot complex identity lifecycle, provisioning, and access governance issues.
- Understanding and good hands on in application onboarding, provisioning workflows, access reviews, and connector configurations.
- Support customization of quick links, reports, and workflows.
- Good experience in develop and maintain SailPoint connectors (OOTB and custom).
- Administer MS Identity Services, ensuring integration with SailPoint and other IAM tools.
- Conduct workshops and training sessions for clients and internal teams to strengthen IAM adoption.
- Document operational procedures and share best practices.
- Stay updated with SailPoint and Microsoft product enhancements, industry trends, and security threats.
- Recommend improvements to IAM processes and automation roadmaps.
- Assist customers in achieving compliance with GDPR, HIPAA, and other regulatory standards.
- Implement proactive monitoring and reporting solutions to identify and mitigate risks.
- Hands-on experience with SailPoint IDN, ISC, and MS Identity Services in a managed services environment.
- Strong knowledge of IAM concepts, governance frameworks, and privileged access management (PAM).
- Experience with application onboarding, provisioning, workflow customization, and access reviews.
- Proficiency in connector development and customization (Java, BeanShell/JavaScript, JSP/Servlets, SQL, PowerShell, XML).
- Familiarity with other IAM tools (Okta, Saviynt, ForgeRock/PingID).
- Strong troubleshooting, problem-solving, and client-facing communication skills.
- Ability to work independently and collaboratively in a global support model.
Identity Access Management,Sailpoint Developer,SailPoint ISC/IDN
