Technical Lead-Quality Shared Services

Key Responsibilities

Quality Systems Leadership

• Own and govern the regional Quality Management System (QMS), ensuring alignment with global standards and regulatory requirements
• Standardize processes across sites, including document control, audits, and change management
• Drive system harmonization and digital transformation initiatives across the region
• Ensure effective deployment and adoption of quality tools and systems

Analytics & Insights

• Develop and lead the regional quality analytics strategy, including KPIs, dashboards, and reporting frameworks
• Translate data into actionable insights to improve product quality, customer satisfaction, and operational performance
• Identify trends, risks, and opportunities through advanced data analysis
• Partner with IT and data teams to enhance data architecture, automation, and visualization capabilities

Performance & Continuous Improvement

• Establish and monitor key quality performance indicators across all sites
• Lead root cause analysis and systemic corrective actions for major quality issues
• Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
• Support sites in achieving operational excellence and cost-of-quality improvements

Governance & Compliance

• Ensure compliance with internal standards, customer requirements, and applicable regulations
• Lead regional audit readiness and support internal/external audits
• Maintain strong governance over quality processes and data accuracy

Stakeholder Collaboration

• Partner with site Quality Managers, Operations leaders, and functional teams to drive alignment and execution
• Act as the regional liaison to global quality and corporate teams
• Influence leadership through data-driven recommendations and insights