Technical Lead - Production Support Analyst

Citiustech Healthcare Technology Private Limited

Mumbai City, Mumbai, Pune

5-7 Years

10 - 17 LPA

Save

Posted an hour ago
Over 100 applicants

Quick Apply

Job Description

Role & responsibilities

Act as the primary point of contact for clients, ensuring clear and effective communication.
Proactive in identifying issues and opportunities for improvement.
Manage client expectations and provide regular updates on issue resolution and system performance.
Monitor and manage SQL jobs to ensure optimal performance and availability.
Troubleshoot and resolve SQL-related issues in a timely manner.
Collaborate with teams to identify and implement solutions to recurring problems.
Respond to and manage incidents related to SQL jobs, ensuring minimal impact on business operations.
Document incidents and resolutions to improve future response times and processes.
Conduct root cause analysis to prevent recurrence of issues.

Mandatory Technical skills

SQL
Familiarity with incident management processes.

Good to have skills: -

Knowledge of data warehousing concepts and tools.
Familiarity with ITIL processes and frameworks.
Exceptional verbal and written communication skills.
Self-motivated with a strong sense of urgency.

More Info

Job Type:

Permanent Job

Industry:

Health Care

Role:

Team Leader /Technical Leader

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Citiustech Healthcare Technology Private Limited

CitiusTech (www.citiustech.com) is a leading provider of healthcare technology services, solutions, and platforms, with a strong presence in the payer, provider, medical technology, and life sciences markets. Serving over 130 healthcare organizations worldwide, CitiusTech plays a vital role in shaping the future of healthcare.

CitiusTech has three subsidiaries: Citius Healthcare Consulting (www.citiustech.com/citius-healthcare-consulting), SDLC Partners (www.sdlcpartners.com), and Wilco Source (https://wilcosource.com/), each with deep expertise in healthcare consulting and payer technologies.

As a strategic partner to some of the world’s largest healthcare organizations, we accelerate digital innovation, drive sustainable value, and help improve outcomes across the healthcare ecosystem. Our deep healthcare domain knowledge, combined with a focus on next-generation technology, positions us to build digital capabilities and specialized platforms that empower healthcare organizations to adapt to changing industry needs and make a meaningful impact on patients.

Job ID: 104108071

Jobs by Skill - IT