Technical Lead

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Job Summary

The Dynatrace Observability Lead/Architect will define and drive the observability strategy, architecture, integration, and implementation. This role ensures alignment with SRE and DevOps practices, enables AIOps capabilities, and leads the onboarding, optimization, and continuous improvement of observability across the organization.

Key Responsibilities

• Define observability strategy, standards, and architecture (metrics, logs, traces, APM).
• Establish SLIs, SLOs, error budgets, and observability readiness standards.
• Define tagging, metadata, and telemetry standards (naming, formats, traceability).
• Design integration architecture across CI/CD, observability, and ITSM platforms.
• Define and enforce governance model, compliance, and audit requirements.
• Establish KPIs and success metrics aligned with business and reliability goals.
• Consolidate assessment findings and identify risks and improvement areas.
• Develop observability maturity assessment (DevOps/SRE alignment).
• Define implementation roadmap (quick wins vs long-term initiatives).
• Drive stakeholder workshops and validations.
• Lead integration of CI/CD pipelines with observability (logs, metrics, traces, deployment markers).
• Implement tagging strategy (app, env, version, commit ID).
• Integrate with incident, change, and release management systems.
• Define and implement service-level KPIs and golden signals.
• Build operational and business dashboards.
• Configure event correlation and alert tuning to reduce noise.
• Track reliability metrics (MTTR, SLOs, change failure rate).
• Define and implement AIOps architecture and use cases.
• Drive AIOps (anomaly detection, RCA, event correlation, predictive insights).
• Implement automation, runbooks, and self-healing workflows.
• Lead application onboarding and ensure standards adoption.
• Act as primary stakeholder interface and drive best practices across teams.
  
  

Required Skills & Qualifications

• Proven hands-on experience of 8+ years with Dynatrace SaaS and Managed environments.
• Strong knowledge of Azure, AWS, and GCP cloud infrastructures.
• Proficiency in infrastructure monitoring (VMs, containers), application performance monitoring (APM), and log analytics.
• Familiarity with ActiveGate, OneAgent, Network zone, Extension deployment, and SNMP device monitoring.
• Strong experience in Digital experience monitoring.
• Strong analytical skills and understanding of AIOps practices.
• Excellent communication and documentation skills.
• Experience in creating dashboards and defining alert strategies.
• Strong experience with Dynatrace (APM, Infra, Logs, DEM, AIOps).
• Deep understanding of SRE, DevOps, and Observability principles.
• Experience with CI/CD tools and cloud platforms (Azure/AWS/GCP).
• Knowledge of ITSM integrations and incident management workflows.
• Experience in automation, scripting, and AIOps implementations.
  
  

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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