Technical Lead

Key Responsibilities:

• Lead and manage a team of Application Support / SRE engineers.
• Provide hands-on Production Support for Java and microservices-based applications.
• Perform application monitoring and proactively identify issues.
• Work in 24/7 rotational shifts to ensure continuous system availability.
• Implement object-oriented analysis and design using common design patterns.
• Collaborate with internal and external stakeholders for issue resolution and process improvement.
• Troubleshoot and resolve microservices, API, and database-related issues.
• Perform incident management and root cause analysis (RCA).
• Mentor junior associates and promote self-learning and adoption of new technologies.

Required Skills & Experience:

• 5+ years of experience in Application Support / SRE roles.
• Strong knowledge of Java, APIs, and Microservices.
• Experience with Relational Databases (SQL), Shell scripting, and Python scripting.
• Hands-on experience in Microservices, Docker, and Jenkins.
• Proficiency in New Relic, Dynatrace, Grafana, Kibana (mandatory).
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage incident resolution and communicate effectively with stakeholders.
• Experience with JIRA, Confluence, and MS Excel for reporting and documentation.

Preferred Skills:

• Exposure to AWS and cloud-based infrastructure management.
• Familiarity with CI/CD pipelines and automation tools.
• Passion for exploring and adopting new technologies.

Soft Skills:

• Strong problem-solving and troubleshooting abilities.
• Process-oriented mindset with excellent documentation skills.
• High customer service focus and stakeholder management skills.