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Technical Lead - Full Stack

5-10 Years
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Job Description

At [24]7 Innovation Labs, we're revolutionizing customer acquisition and engagement by leveraging data, machine learning (ML), and artificial intelligence (AI). Our cutting-edge customer engagement cloud supports Fortune 100 companies like Hilton, eBay, and Capital One, touching 1.5 billion customer interactions annually.

We're building the next-gen platform to deliver seamless, intuitive customer experiences across Web, Mobile, IVR, and other channels. Join us in shaping the future of real-time data processing, predictive analytics, and AI-powered Smart Agents.

What You'll Do as a Technical Lead

As a Technical Lead at [24]7.ai, you will:

  • Design and develop scalable, high-performance products for distributed SaaS environments.
  • Build web-based user interfaces that are sleek, efficient, and user-friendly.
  • Solve complex problems involving big data, real-time decision-making, and machine learning algorithms.
  • Lead the development of products that enhance customer journeys and drive business outcomes.

What We Expect From You

Before you apply, here's what you need to know about the role:

  • You'll be part of a fast-paced, innovative team tackling large-scale data challenges.
  • Your work will involve end-to-end product development, from brainstorming ideas to deploying solutions.
  • A strong foundation in computer science fundamentals is a must.
  • You'll use modern technologies like Scala, Akka, Spark, MongoDB, and more to build solutions that work at scale.

Basic Qualifications:

  • Bachelor's degree in Computer Science/Engineering or related field.
  • Solid understanding of data structures, algorithms, operating systems, and databases.

Technical Skills Required:

  • Proficiency in object-oriented programming (Java, Python, Ruby, or Scala).
  • Strong knowledge of HTML, JavaScript, and CSS for building web-based interfaces.
  • Experience with distributed systems and high-performance computing is a plus.
  • Knowledge of cloud technologies, system/database design, and open-source tools is advantageous.
  • Familiarity with agile development methodologies is beneficial.

Take the First Step in Your Career with [24]7.ai!

If you're a tech-savvy problem-solver ready to make an impact, we'd love to hear from you. Click Apply Now to join our dynamic team and build your future with [24]7.ai!

More Info

About Company

24/7 Customer is a leading global provider of business process outsourcing services and the world's first offshore-based, integrated Customer Lifecycle Management services provider. 24/7 Customer enables customers to enhance customer-impacting business processes through its experience, size, scalability, flexibility, business understanding and operational excellence. Founded in April 2000, 24/7 Customer employs over 6500 professionals across seven delivery centers in the US, Canada, UK and India. The facilities support over 7500 seats and are equipped with state-of-the-art physical, telecom and network infrastructure to ensure smooth handling of over 8 million transactions per month. In June 2003, Sequoia, one of the top three venture capital firms in the world, led the funding of USD 22 million. The backing of Sequoia, coupled with an experienced management team and board of directors, propels 24/7 Customer's commitment to constantly exceed customer expectations. Last year 24/7 Customer was featured in New York Times Columnist, Tom Friedman's 'World is Flat'; Rated amongst the Top 5 best contact centers in a survey by neoIT and CMP Media and was also voted as the Best Young company in the services category by TiE, USA.



Earlier this year, 24/7 Customer has been ranked second, worldwide in the Top 10 Best Performing Call Center Firms in the Global Services 100 survey conducted by neoIT and Global Services magazine. Also received the 'Performance Excellence Award' for being the Top Exporter in the SME (ITeS) sector in Andhra Pradesh and IT Leadership Award for Excellence in Information Technology presented by IT People in association with NDTV and DNA. The company has been ranked as the fifth Top Call Center across the globe in Business Week's 'Hot players in the offshore outsourcing world' (source: Gartner I nc.). For further details please visit www.247customer.com.


Job ID: 104345405

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