Tech Lead-Desktop Support-
Global Stakeholder Representation: Strategic technical engagement in international forums and cross-regional calls.
- VDI Infrastructure Management: End-to-end orchestration of Virtual Desktop Infrastructure via VMware Horizon and vCenter.
- Compliance & Risk Governance: Analyzing Key Risk Indicators (KRI), patching cycles, and delivering executive compliance reporting.
- Technical Leadership: Directing team operations, providing mentorship, and managing high-level escalations.
- Advanced Diagnostics & RCA: Performing deep dive troubleshooting and complex log event forensics.
- Executive Support Services: Delivering high-touch, white-glove technical support for VVIP and C-suite users.
- IT Service Management (ITSM): Driving ITIL-aligned Incident, Change, and Problem Management workflows via ServiceNow.
- Infrastructure Operations: Managing remote workstation lifecycles, network builds, and QA/UAT orchestration testing.
Technical Proficiencies
- Virtualization & Networking: VMware vCenter, Horizon Broker, NetScaler Active Directory, Network Infrastructure Build.
- Endpoint & Productivity: Microsoft Configuration Manager (SCCM), Group Policy (GPO), Microsoft 365 (M365).
- Automation & Frameworks: PowerShell scripting, ITIL Framework, ServiceNow.
