Technical Lead- Desktop

Tech Lead-Desktop Support-

VDI, Laptop and Desktop PC Configuration  
Working Experience on VMware Horizon admin Dashboard for assigning the new machine  
to the user addition, deletion and rebuild  
Experience to upgrade RAM, CPU and Disk Size on Virtual desktop machine  
Basic Knowledge of Citrix Gateway  
Basic Knowledge on Active Directory, DNS and DHCP  
Installation of Operating systems and applications  -
Remote Software installation & Configuration (SSCM)  
Remote Support & 1st level Application Support   
Antivirus Installation & Upgradation (Symantec, Crowdstrick Falcon Sensor)  
Troubleshooting of Hardware Components Replacement & Upgradation.  
MS-Outlook Configuration  
Printer Configuration (Local & LAN Printers)   
OS Migration and Security Patches Updating.  
Mail Monitoring, Ticket Assigning.  
Complaints and Escalation Handling.