Area(s) of responsibility
JD:- L2 ITSM
Primary Skill –
Incident management and
P1 Bridge management.
Change Manager
Total experience:-8+Years
Relevant Experience:-5+Years
- ITIL certified
- Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
- Support the design, development, delivery and management of communications.
- Conduct impact analyses, assess change readiness and identify key stakeholders.
- Provide input, document requirements and support the design and delivery of training programs.
- Complete change management assessments
- Identify, analyze and prepare risk mitigation tactics
- Identify and manage anticipated resistance
- Consult and coach project teams
- Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
- Support and engage senior leaders
- Coach managers and supervisors
- Support organizational design and definition of roles and responsibilities
- Coordinate efforts with other specialists
- Integrate change management activities into project plan
- Evaluate and ensure user readiness
- Manage stakeholders
- Track and report issues
- Define and measure success metrics and monitor change progress
- Support change management at the organizational level
- Manage the change portfolio
- Excellent Communication
